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 Post subject: PICO2000 / DVR2000: Security key not found ...
PostPosted: Wed May 14, 2008 11:44 pm 
Registered User

Joined: Apr 2008
Posts: 1

Dear All,

I'm a new user in this forum. I need a piece of advice/solution for a problem.

I installed PICO2000 / DVR2000 software into my PC and also managed to install the drivers for the DVR 8-Channel DiGiNet Card, which came along with the PICO2000 / DVR2000 software.

When I run the application, I get the following error:

==> The security key is not found. If the problem persists, please contact your dealer.

and followed by ...

===> Can not start DSR application.

Where did I went wrong? Did I missed any steps during installation? Or am I using the wrong software? I'm blur. Please help ...

Also, can someone please suggest a FREE software to use with the PC-Based system I have?

The Card I have with me is a 8-Channel DIGINET card.

Please help.


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 Post subject:
PostPosted: Sun May 18, 2008 2:03 pm 
Registered User

Joined: Apr 2008
Posts: 21

Sounds like the drivers aren't installed properly - or the device is sharing a IRQ and the cards in your system are not playing well...

Below info may be of help:
(Note in some cases going into SAFE mode may required, or tried...)

This site helped me sort out a Video Capture driver for a no-name card:

The site focusing on Bt848, Bt849, Bt878 and Bt879 based video capture boards

* * * * * *

Solution #1

"security key not found" . First try this solution

I can not load PICO 2000. It says "security key not found" . if problem persists contact the dealer " I'm using Windows XP Pro . it also gives me a error cannot load DSR application ..likely all one in the same ??

PICO 2000 need not require a password.

In order to correct this situation, we need to COMPLETELY uninstall PICO from the add/remove programs in Control Panel.

Then reboot....

Then install the software PICO 2000 again from the CD ( \Setup.exe)

Choose PICO2000-104 (You should choose NTSC - PAL is a European standard)

Restart computer-----Run English pack from the CD to change tio the English
version (this takes away the question marks...this program is found in the PICO directory...just click on it)

start PICO2000 from the desktop----don't touch any password - directly login.

To recap here is the complete install process:

1. Plug the card into a PCI slot.

2. Choose a new system(win98 or windows XP)

3. Install the driver (from the CD \driver\)

4. Install the software PICO 2000 from the cd (\Setup.exe)

5. choose PICO2000-104 (You should choose NTSC - PAL is a European standard)

(Note: if you use two cards, you must choose PICO2000-208; If you choose four cards, you must choose PICO2000-416.)

6. Restart computer-----Run English pack from the CD to change to the English
version (this takes away the question marks...this program is found in the PICO directory...just click on it)

start PICO2000 from the desktop----don't touch any password - directly login.
Solution #2
"security key not found". If first solution fails - then you need to start disabling!!

PICO 2000 - Security Key Not Found etc.???

All 6 messages in topic - view as tree

Jim Donald

Dec 27 2003, 6:28 am show options


From: Jim Donald <> - Find messages by this author

Date: 27 Dec 2003 14:28:32 GMT

Local: Sat, Dec 27 2003 6:28 am

Subject: PICO 2000 - Security Key Not Found etc.???

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This software was supplied with a UCC4 4-port capture card (with audio
capture) but I can't get it working consistently.

After installing the program I keep getting the message:
<Security key not found. If the problem persisted, please contact your

Well, it's holiday time and my <dealer> isn't around right now.

Does anyone have an idea what I am doing wrong.

I was told that when using PICO 2000 with the above card I must not
load the drivers, viz:

1. Star Imavision Video Capture
2. Star Imavision Audio Capture

This procedure HAS worked (but on one machine only).

The rest of the time no matter what I try I keep getting that damned
<security key not found> message.

Help gratefully received. TIA.


Well, I'll answer this myself because, after several hours of head
scratching, I've sussed it out.

When PICO 2000 says:


What it is REALLY saying is:


So I am not going to run. Might seem simple to most, but it perplexed
me for ages. Therefore, the answer is to:

1. Tediously disable EVERYTHING non-essential in the PC
2. Get the PICO card to work (which it did when everything else was
3. Then start adding devices one after the other until the PICO card
stops working (Security Key Not Found etc., etc.)

That last device you added is the one causing the trouble in the first
place. In my case an integrated INTEL NETWORK device on the
motherboard. I disabled it in BIOS; got the PICO to work and then
added a cheap PCI network card, which got me back online without
upsetting the PICO.

Yet prior to discovering this problem, Windows XP Pro reported
everything hunky dory. No yellow exclamation marks or red crosses.
Even now I cannot understand how this INTEL NETWORK device was
buggering things up because it was not sharing IRQ, I/O or memory
address with the PICO. Oh well....Another Wndows mystery unsolved.


1. Put card in PCI slot
2. Restart the machine
3. Install drivers (Star Imavision Video/Audio capture)
4. Install PICO 2000 software.
5. Reboot the machine
6. Make sure you have FULL sharing enabled on file: c:\DSR-Video\


1. The company that sold me this kit said I mustn't load the drivers
because, if I did, the card wouldn't work. This is not true. The UCC4
card works with or without the drivers in Windows XP Pro. Without the
drivers it seems to prefer IRQs 10 or 12 where it sits as <multimedia
audio and video devices>. 'Course if you don't load the drivers, WINXP
Pro keeps prompting you for them each time you reboot. So if you don't
want the drivers you have to keep cancelling out the Add New Hardware
Wizard. A pain in the ass really.

2. There's a very clever bloke who has kindly supplied WDM drivers and
other utlitites for this card which allow it to work with any WDM
compatible Windows capture program (I tried them with Windows Movie
Maker and Ulead MSPRO 7 Video Capture and they worked fine and you can
even capture directly to MPEG 2 with Ulead using the right CODEC).

Those drivers and some other stuff can be had here:

These are Brooktree drivers which work with the UCC4 even though it
says Connexant on the capture chip. Believe me. The Brooktree drivers
work great. Meanwhile, BTSPy (also at the above URL) allows you to
customise the card when installing the Brooktree Drivers. This allows
any Windows program to access all four ports on the card (but so far I
have not found a program that allows viewing them all at the same
time). However, you can capture from up to four cameras individually
by selecting the appropriate input. But no Quadding or multiplexing
without the right software.

Nevertheless, BTSpy required that your UCC4 is working with PICO 2000
(or other multiplex software) before it can spy out your card's
capabilities. So, in case your card isn't working, here's what BTSPy
reported for my card (when I tested it with the DICO software, which I
DID manage to get to work).


### BtSpy Report ###

General information:
Name:ucc4 ver. 2.0
Chip: Bt878 , Rev: 0x00
Subsystem: 0x00000000
Vendor: Gammagraphx, Inc.
Values to MUTE audio:
Mute_GPOE : 0x00f000
Mute_GPDATA: 0x000000
Has TV Tuner: No
Number of Composite Ins: 4
Composite in #1
Composite1_Mux : 2
Composite1_GPOE : 0x00f000
Composite1_GPDATA: 0x000000
Composite in #2
Composite2_Mux : 3
Composite2_GPOE : 0x00f000
Composite2_GPDATA: 0x000000
Composite in #3
Composite3_Mux : 1
Composite3_GPOE : 0x00f000
Composite3_GPDATA: 0x000000
Composite in #4
Composite4_Mux : 0
Composite4_GPOE : 0x00f000
Composite4_GPDATA: 0x000000
Has SVideo: No
Has Radio: No

Add here all the comments you want!
If your card can decode Stereo TV , and
your card does NOT use one of the following
chips, you will have to "peek" the right
GPDATA and GPOE values to enable Stereo and
SAP audio. The driver already supports the
DPL3518, MSP34xx, PT2254, TDA7432, TDA8425,
TDA9840, TDA9850, TDA9855, TDA9873, TDA9874,
TDA9875, TEA6300 and TEA6420 and does not require
extra information to drive them!

If you are able to get your card working using
this program , please , mail me this file (with
any extra comments you would like to add) to: , so I can add native support
to your card in the next driver release!


The above setup and drivers (Brooktree) won't make PICO 2000 work, but
they'll allow the UCC4 to work with any WDM application (like Windows
Movie Maker or Ulead Video Capture etc., etc.). In these you will be
able to access each port on the card and capture from each one
idividually (but NOT all four at the same time, as you can with PICO

Whew! I hope all this is useful to somebody. Kept me busy over
Christmas anyway ;-)


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 Post subject: Re: PICO2000 / DVR2000: Security key not found ...
PostPosted: Mon Oct 25, 2010 1:28 pm 
Registered User

Joined: Oct 2010
Posts: 1


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