View unanswered posts | View active topics


Reply to topic  [ 3 posts ] 
Author Message
  
 Post subject: Avermedia EH Series DST
PostPosted: Tue Nov 17, 2009 9:35 am 
Integrator
Integrator

Joined: May 2008
Posts: 367
Location: Canada / United States

Offline
Got a few of these in house recently. Setting up the Day Light Savings on these is a strange endeavor. This is my first DVR where the DST is a specific date. For the life of me I can not imagine that I have to go to each and every customer every year to change the DST date. Typically you set up in the DVR that it is the 2nd Sunday of March at 2am and ends the 1st Sunday of November at 2am. This DVR wants the specific date so what happens when next year when the date is different?

Anyone know anything about this? I contacted Avermedia yesterday and they said this is how it is but they could not answer me as to what happens next year. I told them if I have to go to each and every customer to change a DST date that I would be sending them the service call bill. They are supposed to get back to me about this....when?? I do not know.


Top
 Profile  
 

  
 Post subject:
PostPosted: Tue Nov 17, 2009 8:50 pm 
Integrator
Integrator

Joined: May 2008
Posts: 367
Location: Canada / United States

Offline
I got an answer today. It appears in the infinite wisdom of some decision makers that I would have to go to each and every system that has day light savings time set to reset it each and every year because that is how it is coded in the firmware.

Instead of setting it like every other DVR I've used by which day, month and time each year Avermedia decided to have the user setup a specific date which means that date changes every year.................

They did, however, make a note of the issue and requested a fix for this. Hopefully this gets acknowledged by the people who make decisions and it gets fixed soon.


Top
 Profile  
 

  
 Post subject:
PostPosted: Tue Nov 17, 2009 11:14 pm 
User avatar
Dealer
Dealer

Joined: Jul 2009
Posts: 160
Location: Alberta

Offline
Well that sounds logical. Customers just love it when a tech has to make an annual service call just to set DST AND get billed for it.


Top
 Profile  
 

Display posts from previous:  Sort by  
Reply to topic  [ 3 posts ] 


Who is online

Users browsing this forum: No registered users and 4 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  

It is currently Thu Sep 02, 2010 1:15 pm
Custom Skin by Audentio Design.

The contents of this webpage are copyright © 2003-2010 CCTVForum.com. All Rights Reserved.