Hi

I sold Argus JSD-800 8 ch DVR to a customer and a problem arises after one month.

all 8 ch. are working fine on Live View but in playback mode four cameras from ch 1-4 are not giving display, the other ch-5-8 are working fine and showing the record.

this problem occurs for about 8-10 hours each day. that is the all 8 channel show recording for some times and then suddenly first 4 cameras go off.


i replaced his DVR and gave him a Brand new one (tested one)
but this problem also occurred on that DVR too?

please tell me the solution why this is happening
is their a software fault or hardware prob

Did you try lowering the speed in the network setup?

Thanks,
John

yes i also tried lowering the network speed.but the problem exists

any more idea or solution?

Check www.j2ksupport.com and look into upgrading the firmware on it.


Thanks,
John

okkay i'll try updating the firmware but there is one more question i would like to ask

Is there any backup method for firmware i can make of this dvr and then update its firmware, just thinking if update fails and dvr firmware gets disturbed by trying this attempt.

also i tried changing shedule recording mode to Motion detector + Continous record, and this solves my problem,
previously it was set to factory defaults 'continous record' only and this is causing that problem.

i wonder why i cant get proper recording by enabling just Continous recording.?
also could you tell me what does the mode 'Motion + Countinous record '
actually does , i mean if it is already recording continously then what will be the advantage of Motion detector?

I have had this on a dvr before and it turn out to be the hard drive.
Try reformatting the drive.