r0bb0

Many thanks for the replies. I should have perhaps been a bit clearer on the nature of our business - we are a refrigeration company and have no customers coming through the doors. Nobody would be any the wiser that we have outsourced. Whilst I understand peoples misgiving's about outsourcing it's an unavoidable part of the modern global economy. Our operation isn't exactly city-sized so I don't see bandwidth being a problem.

Our company is going through a bit of a downturn and looking to cut costs where we can. One area we are considering is closing our cctv monitoring room which employs 3 people around the clock, and then hiring a team abroad to take over. They are offering the same service at half the price. Whilst it makes economic sense we are a bit divided on pushing forward. Have any members had any experience with outsourcing their monotoring? Any pitfalls/advantages? Any advice or recommendations would be highly appreciated.