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audioguy234

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  1. audioguy234
    Hey there, just seeing if any other Avigilon installers are also seeing the same problem that we are seeing in their installations. Logs showing failed pings to cameras (with packet captures not showing any dropped packets), cameras doing their "sentinel reboot" after supposed lost connection to server (network is proven solid) This rare enough where most won't catch it (out of 300 cameras maybe 1 or 2 will drop for 3-5 minutes per day). Not looking for the odd advice or guesses, only input from anyone who has seen this first hand. Thanks Here are some Camera logs W(t102:CameraApp:2.6.0.92:13177) [711639(33) 2011-01-01T00:00:26.710Z] Arch/a5/Sys/src/Sys/StreamManagerVideoCam.cpp:272 "Probable dropped frame detected, incrementing Rtp time by 3000" W(t102:CameraApp:2.6.0.92:13177) [711639(32) 2015-10-21T23:52:42.238Z] Sys/src/Sys/LogManager.cpp:459 "Device-initiated shutdown" W(t102:CameraApp:2.6.0.92:13177) [711639(32) 2015-10-21T23:52:41.906Z] Arch/a5/Sys/src/Sys/StreamManagerVideoCam.cpp:272 "Probable dropped frame detected, incrementing Rtp time by 24000" F(t102:CameraApp:2.6.0.92:13177) [711639(32) 2015-10-21T23:52:41.018Z] Sys/src/Sys/WatchdogManager.cpp:306 "Sentinel time has expired. Rebooting device!" here are some server logs 2015-10-21 16:49:45 WARN : ? : Device 1.0018850adbd7: Sending retry ping (timeout 1.000s - payload size 32 bytes) 2015-10-21 16:49:46 WARN : ? : Device 1.0018850adbd7: Ping failed (failure count ! (RTT 1.030s - error NoResponse - boostErr 0: The operation completed successfully) 2015-10-21 16:49:46 WARN : ? : Device 1.0018850adbd7: Not Present (consecutive ping failure limit exceeded)! 2015-10-21 16:49:46 INFO : Rules::RulesManager::ProcessTriggeredRules_ : The rule "Notify users (default)" has been triggered 2015-10-21 16:49:46 INFO : ? : Device 1.0018850adbd7 at 192.168.52.106:80: Error (ping-err: CommunicationTimeout) occurred during accessibility check (i.e. PING). 2015-10-21 16:49:46 ERROR : ? : Onvif SOAP call (tev__PullMessages to 192.168.52.106:80) failed at HTTP level (NotConnected)!
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