Jump to content

ChrisR-TMG

Members
  • Content Count

    1
  • Joined

  • Last visited

Community Reputation

0 Neutral
  1. Hello, I ran in to, what I think, is a similar issue yesterday at a new client. The NVR460 was set up by a former IT user and wasn't documented at all, so I originally mistook the VIDEO LOSS message as a full failure of the device. While troubleshooting, I found the NVR460 menu, then the networking setup, and found that the camera system was not set up for the internal WiFi, but for the WiFi provided by the AT&T router. The AT&T router was actually replaced by AT&T a couple weeks ago, so I pulled the WiFi settings from the NVR460 (SSID/passphrase) and replaced the new settings in the AT&T router (different default SSID/passphrase) with the old ones. The cameras popped right back up. TLDR - I think the WiFi settings are saved to the cameras during setup, so if you replace your WiFi router/access point and lose your cameras, try setting up the new WiFi with the exact same settings as the old one. Or just factory reset everything and set it all up from scratch. Thanks, Chris R
×