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EyeCam 9480 Remote Access - Need Help
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| rocky2log05 |
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Posts: 2
Joined: 15 May 2007
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Posted: Wed May 16, 2007 12:09 am
Post subject: EyeCam 9480 Remote Access - Need Help
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We have 32 cameras hooked up to 2 dvr's. Basically, our problem is logging on to the the 2 dvr's remotely (outside the LAN) using a remote client and or a web browser, I think our router is properly configured since I can access the DVR from outside the LAN using a web browser, but when i try to login it keeps on saying 'login failed' it also happen using remote client.
Accessing the DVR's from inside our LAN is working perfectly as it should be.
Could you please help us.
Your help will be greatly appreciated. Thanks.
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| Doug |
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Posts: 126
Joined: 24 Nov 2003
Location: Southern California
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Posted: Wed May 16, 2007 9:21 am
Post subject: Re: EyeCam 9480 Remote Access - Need Help
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Is a Tibet Systems/Magic Radar/Isis/Eyemax etc system?
Do you have the correct port ranges forwarded to the DVRs? You'll have to use a different range for the second DVR.
Does the IP address for the DVRs match the router settings
Is the "Network" box marked in user settings?
Is the firewall configued properly?
Are you using the same version client and server software, not all versions are compatable with each other.
Doug
| rocky2log05 wrote: |
We have 32 cameras hooked up to 2 dvr's. Basically, our problem is logging on to the the 2 dvr's remotely (outside the LAN) using a remote client and or a web browser, I think our router is properly configured since I can access the DVR from outside the LAN using a web browser, but when i try to login it keeps on saying 'login failed' it also happen using remote client.
Accessing the DVR's from inside our LAN is working perfectly as it should be.
Could you please help us.
Your help will be greatly appreciated. Thanks. |
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| rocky2log05 |
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Posts: 2
Joined: 15 May 2007
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Posted: Thu May 17, 2007 11:27 am
Post subject:
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Doug,
Its Eyemax DV-9480
The port ranges are correct.
Yes the IP address matches the router settings even the private port.
I believe firewall is configured correctly because I can see the web user interface when I access the dvr using a web browser, meaning the router is pointing me to the right ip address and port and the firewall is not blocking my request. The problem occurs when logging in before the video shows, it keeps on saying login failed.
Yes Iam using the same version of client and server software.
Web Interface and Client Software works perfectly inside the LAN.
Thanks,
Rocky
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| wisdum |
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Posts: 5
Joined: 17 Jun 2008
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Posted: Tue Jun 17, 2008 10:44 am
Post subject:
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I have the same problem. Works fine on the inside, but doesn't on the outside. I forwarded port 80 for the web, it shows up fine, but won't authenticate, "Login has Failed."
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| garciaclanjr |
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Posts: 1
Joined: 04 Aug 2008
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Posted: Mon Aug 04, 2008 7:34 pm
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I have the same exact problem.
I can get to the web page from the outside fine. But I can't seem to get any users logged in to remotely view the video.
Same thing for the the remote client.
No matter what I do, I always get "Login has failed".
Help!
TonyG
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| doyo |
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Posts: 21
Joined: 14 Jul 2008
Location: Southern California
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Posted: Wed Aug 06, 2008 10:44 am
Post subject:
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Is the port forwarded to a single port or a range of ports?
_________________
www.ablcorp.com
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