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Playback problems with AVC761
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| scorpion |
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Posts: 2703
Joined: 26 Mar 2007
Location: Melbourne Florida
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Posted: Sun Feb 10, 2008 8:36 pm
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Did you say that you formatted the hard drive with Fat 32?
Another few questions that I have:
Is this a computer that is off site, and it is using the internet to watch your video, or is the computer local to where the DVR is located?
How did you bring up this screen that you have given us a screen shot of??
Did you go into a menu, and did you bring up motion search, or some other search request? The reason I ask is this: If you are not recording video due to a hard drive problem then you should not have any search options available in the search menu. Is this a screen shot of live video, or am I confused, and this is the file error that you said that you were getting?
_________________
Scorpion
http://scorpiontheater.com/troubleshooting.aspx
http://covertsafes.com
QUESTION: Why is there always enough time to go back and fix it right a second time??
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| Sherlock |
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Posts: 15
Joined: 21 Jan 2008
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Posted: Mon Feb 11, 2008 6:59 am
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Did you say that you formatted the hard drive with Fat 32?
> Yes. Using FAT32Format utility. only way to format such a large disk for > fat32 in XP.
> please see information below:-
Another few questions that I have:
Is this a computer that is off site, and it is using the internet to watch your video, or is the computer local to where the DVR is located?
> The computer is on my own local network.
How did you bring up this screen that you have given us a screen shot of??
> I can do this from either remote access via the lan pc or with dvr monitor(dvr panal control buttons) access.
> the steps are.
> i) select all recordings
> ii) select any from the list of recordings. one with
> iii) I select, for example, one with (s) beside it coming from the manual recording.
> iv) I hit enter on and the screen shot shown is displayed.
Did you go into a menu, and did you bring up motion search, or some other search request? The reason I ask is this: If you are not recording video due to a hard drive problem then you should not have any search options available in the search menu. Is this a screen shot of live video, or am I confused, and this is the file error that you said that you were getting?
> I get a list when I press search so I guess something is being recorded.
> This is not a live display. It is a playback of a selected item from search.
> Yes, it would appear to me that what is being recorded is corrupt and the consequences include 1) incorrect playback date, 2) no playback shown, 3) can't backup stored recorded files.
I believe i hava the latest firmware 2020...v18.
Hope this information helps.
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| scorpion |
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Posts: 2703
Joined: 26 Mar 2007
Location: Melbourne Florida
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Posted: Mon Feb 11, 2008 11:35 am
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>the computer is on my own local network<
This rules out any router, firewall (SonicWall), port, and internet issues.
The fact that you do have items listed in the search menu means to me that the machine is at least "talking" and "listening" to the hard drive.
You have said in your post that you bought this DVR online with a 250GB hard drive installed. You have said that this problem has been happening since day one when you received it.
If it worked normally, and then you made a change then I could bring it back up, but since it was like this when you received it, then there is a problem with the DVR itself.
Since you have formatted the Hard Drive with Fat 32 there is a possiblility that the online company will declare a void of warranty. The hard drive is not supposed to be formatted Fat 32, as others in this post have said.
Before you send the DVR back you will need to get that hard drive back to a blank Hard Drive unformatted. I would do a hardware reset also. What the company does not know will not hurt them.
I am sorry that I can not help you further.
_________________
Scorpion
http://scorpiontheater.com/troubleshooting.aspx
http://covertsafes.com
QUESTION: Why is there always enough time to go back and fix it right a second time??
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| Sherlock |
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Posts: 15
Joined: 21 Jan 2008
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Posted: Mon Feb 11, 2008 11:43 am
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Thanks for this information. one last thing - have you any idea how to unformat a disk of size 250 G with XP.?
(Also, the manual that came with the dvr said that the dvr only recognises fat32 formatted hds.)
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| scorpion |
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Posts: 2703
Joined: 26 Mar 2007
Location: Melbourne Florida
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Posted: Mon Feb 11, 2008 11:43 am
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| scorpion |
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Posts: 2703
Joined: 26 Mar 2007
Location: Melbourne Florida
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Posted: Mon Feb 11, 2008 11:48 am
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Page 55
APPENDIX #5 – COMPATIBLE USB FLASH DRIVE BRAND
Please upgrade the firmware of the DVR to the latest version to ensure the accuracy of the
following table. If the USB flash drive is not supported by the DVR, the "USB ERROR" message will be shown on the screen.
NOTE: Please use PC to format the USB flash drive as "FAT 32".<<<<<!!!!
_________________
Scorpion
http://scorpiontheater.com/troubleshooting.aspx
http://covertsafes.com
QUESTION: Why is there always enough time to go back and fix it right a second time??
Last edited by scorpion on Mon Feb 11, 2008 12:09 pm; edited 1 time in total
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| scorpion |
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Posts: 2703
Joined: 26 Mar 2007
Location: Melbourne Florida
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Posted: Mon Feb 11, 2008 11:59 am
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TROUBLESHOOTING Page 48
6.1 FAQ
Please refer to the FAQ table below for easy troubleshooting. The table below
describes some typical problems and also their solutions. Please check them before
calling your DVR dealer.
Error Code in “SYSTEM LOG”: << Meaning:>>
1) SYS ERR 01-YYY #define SYS_ERR_AV087_ERR << Compression error>>
YYY=000 << Audio chip error>>
YYY=001- AV087 <<Chip for CH1-4 error>>
YYY=002- AV087 <<Chip for CH5-8 error>>
YYY=004- AV087 <<Chip for CH9-12 error>>
YYY=008- AV087 <<Chip for CH13-16 error>>
YYY=003(001+002) <<Chips for CH1-4 & CH5-8 error, etc>>
2) SYS ERR 02-XXX #define SYS_ERR_AV087_BUF_FULL <<Buffer is full>>
3) SYS ERR 03-XXX #define SYS_ERR_AV087_BUF_EMPTY <<Buffer is empty>>
4) SYS ERR 04-XXX #define SYS_ERR_IDE_ERR IDE <<interface error>>
5) SYS ERR 05-XXX #define SYS_ERR_SCAN_DISK <<Disk scanning error>>
6) SYS ERR 06-XXX #define SYS_ERR_TOP_FAT_ERR <<File system error>>
7) SYS ERR 07 (including 08, 09, etc.)-XXX #define <<HDD error>>
_________________
Scorpion
http://scorpiontheater.com/troubleshooting.aspx
http://covertsafes.com
QUESTION: Why is there always enough time to go back and fix it right a second time??
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| scorpion |
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Posts: 2703
Joined: 26 Mar 2007
Location: Melbourne Florida
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Posted: Mon Feb 11, 2008 12:09 pm
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4.15 ADVANCE MENU ___EVENT LOG Page 27
You can get all the information (event type, time, and channel) on the event list,
including video loss list, net list and other lists (such as power on / off, key unlock,
reset to default). Select the event list you want to see and press “ENTER”.
EVENT LOG
VLOSS.....LIST
NET.........LIST
SYSTEM ..LOG
OTHERS
CLEAR.....ALL
1) VLOSS LIST:
Show the information of the video loss time.
2) NET LIST:
Show the information of the net login time.
3) SYSTEM LOG:
Show the error code for system errors.
For the meaning of each error code, please see “6.1 FAQ” at P.48.
4) OTHERS:
Show the information of “power on / off”, “unlock” and “reset to default” time.
5) CLEAR ALL:
Clear all event log lists.
_________________
Scorpion
http://scorpiontheater.com/troubleshooting.aspx
http://covertsafes.com
QUESTION: Why is there always enough time to go back and fix it right a second time??
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| Sherlock |
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Posts: 15
Joined: 21 Jan 2008
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Posted: Mon Mar 10, 2008 5:55 am
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Anyone any idea what format a new disk should be before installing in the 761?
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| scorpion |
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Posts: 2703
Joined: 26 Mar 2007
Location: Melbourne Florida
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Posted: Mon Mar 10, 2008 8:52 am
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| Sherlock |
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Posts: 15
Joined: 21 Jan 2008
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Posted: Mon Mar 10, 2008 9:09 am
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So, if I already have one that has been used, I can't use it?
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| RickA |
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Posts: 746
Joined: 28 Sep 2007
Location: Kentucky
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Posted: Mon Mar 10, 2008 9:14 am
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You mean those DVR's don't format the HDD's whenyou put them in!! I thought they all had at least that capability  Hey Scopion how's Florida? 
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Pegasus CCTV Tech support Rick www.pegasuscctv.com
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| Daryl733 |
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Posts: 246
Joined: 09 Sep 2005
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Posted: Mon Mar 10, 2008 10:00 am
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Doesn't matter if you format or didn't format the harddisk.
Just pop it in back to the recorder, the recorder will just format it to be use in its own format. This is also one of the concern i have. It doesn't prompt you to REFORMAT a harddisk. Imagine you switch a harddisk with data from another similar model dvr in, and it doesn't recognise it due to maybe different firmware, different model, and just REFORMAT your harddisk.. there goes all your data. Most other DVR that we use PROMPT user for permission to reformat/format a new harddisk......
The FAT32 is meant for THUMBDRIVE backup.... that means if u want to use thumbdrive to backup the data for those model with thumbdrive, it'll have to be formated as FAT32. Most thumbdrive come preformated as FAT16.
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| scorpion |
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Posts: 2703
Joined: 26 Mar 2007
Location: Melbourne Florida
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Posted: Mon Mar 10, 2008 1:27 pm
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Sunday morning was very chilly.
Today the weather is beautiful!!
For those of you who are laughing at Floridians for wearing sweaters, jackets etc remember that we have a "wet" cold.
While I was in Campbellsville Kentucky visiting relatives, I asked what the temp was, and I was told it was 48 degrees, and I was standing there in a short sleeve T shirt, and the "cold" did not bother me at all. Boy was I shocked!
I crack up when you "northerners" come to Florida, and I listen to you all complain about how cold it is. That just really cracks me up to hear people from Canada that will say that!! ????
How is the weather in Kentucky??
_________________
Scorpion
http://scorpiontheater.com/troubleshooting.aspx
http://covertsafes.com
QUESTION: Why is there always enough time to go back and fix it right a second time??
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| RickA |
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Posts: 746
Joined: 28 Sep 2007
Location: Kentucky
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Posted: Mon Mar 10, 2008 1:45 pm
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Warmer today than it was this weekend, and I have been to places that have been colder and also places hotter than in Florida. Yeah your right about the wet cold can remember standing guard duty when stationed in your fine state and wearing my watchcap and peacoat due to the cold, and then roasting during the day. When it comes to formatting the HDD most of the DVR's I have worked on will ask if you want to format them, just a surprise that there is one that doesn't even format, would think there is something in the menu for that. 
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Pegasus CCTV Tech support Rick www.pegasuscctv.com
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