h.264 dvr stuck on welcome screen , cannot connect

Hi

A few weeks ago I noticed my h.264 system was not clearing down the video recordings , now I cannot get to the main screen to clear the recordings down myself. it is stuck on the welcome screen and will not go any further. any ideas how I can get to the files to clear them down , I believe the reason it wont start up is because the hard drive is full?

many thanks

Adam

Sounds like dvr firmware problem . Ive seen it before on a lot of LTS systems . You need to call manufacture to see if update is available.

Firmware can cause the issue, but a malfunctioning hard drive can also be the cause. Try disconnecting the hard drive from the DVR board and then power the DVR back up. If you make it passed the welcome screen, the hard drive is defective.