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SameerGhazi

problem with Hikvision Cloud

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I am able to view from the hikvision cloud service from Bangladesh via the ivms-4500 apps in my ipad and ipod in bangladesh (the dvr is located in Bangladesh) but my family members based in London cannot view it. Whenever they enter the ivms-4500 apps from london, it shows zero cameras when eight cameras are running.

 

My brother has sent me the screenshot of the problem that they are facing in London which i have attached in this post.

 

I would be grateful if somebody from this forum can help me out in this regard.

 

Regards

 

Sameer

IMG_8852.thumb.jpg.e0fdd9628187e69bd685625f26bb137a.jpg

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