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adamb

Sannce CCTV - Unable to view HD pic via 3G or 4G on iphone

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Hi all,

 

I've recently bought a Sannce AHD system with 4 cameras and have managed to get it up and running. I know you get what you pay for but I was on a tight budget and decided this would do for the time being. I am using the XMeye app on my iphone to remotely connect to the cameras. This is no problem in 'HD' mode when I am connected to a wireless connection whether it be at home or away from home. However when I am connected via 3G or 4G and attempt to choose the 'HD' option I receive the following message:

 

error warning forwarding mode does not support HD video.

 

I have contacted Sannce and they have suggested this is an issue with my router/ISP. I have not changed any settings in the router and have simply connected to the DVR through the XMeye via the serial number of the DVR.

 

Any ideas?

 

Many Thanks

Adam

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