Humidity in a camera?

Hello Guys,

Just wondering if breif condensation on the lens of a camera is 'normal' when tempratures, pressures change like as it starts raining etc. See the attached image.

Usually it only lasts for a few minutes and goes away.

Thanks in advance,

Nick

As long as the camera is:

1. sealed with low-humidity air.

2. properly sealed from the outside (~IP61+)

This should not happen.

Are you positive moisture is building up on the inside lens, and not on the outside of the enclosure?

Honestly I suspect that it's on the outside due to how fast it fogs up and goes away. If it was on the inside we would see the condensation stay a lot longer. Our provider said it was normal behaviour when the climate changes. Also we live in Costa Rica so humidity is always high.

looks like moisture got inside, happens with alot of new domes we get from up North.

Or, if some water gets inside when installing it, such as a single rain drop even, or sweat.

Open it up on a sunny day for a couple hours to dry out.

Seal it up good so no rain can get inside, use caulking if need be.

Maybe apply that Rain-X stuff? (If it's on the outside of course!)

Honestly I suspect that it's on the outside due to how fast it fogs up and goes away. If it was on the inside we would see the condensation stay a lot longer. Our provider said it was normal behaviour when the climate changes. Also we live in Costa Rica so humidity is always high.

looks like in your images that you are using PTZ cameras. it is normal for a PTZ camera to try and refocus if a rain drop gets on the dome

You can also put a desiccant packet in the dome before you close it up (there is probably one that came in the box with the camera). Just make sure it stays out of the way of the lens. That will absorb any left over moisture.

Seems it happens when the sun comes back out, causing brief condensation on the outside of the camera due to temperature difference just like sun glasses when walking outside from A/C

Seems it happens when the sun comes back out, causing brief condensation on the outside of the camera due to temperature difference just like sun glasses when walking outside from A/C

It wont do that though once the camera is sealed.

Hey guys, unfortunately it really seems like the problem is related to humidity and no it's not a dome camera it's a Vivotek IP7330.

Either the lens is fogging up inside or outside. Not sure which.

I live in a hot climate and never seen that happen, except when moisture is trapped inside.

Thanks!

After seeing it only happen to this camera over and over we requested it to be serviced by the provider. I also used the comments here to support our case as he tried to tell us it was completely normal and he didn't know why the other cameras didn't do it ( 7 of the exact same one ).

Anyway thanks for your resposes

You sent it back?

Normally just have to open it up to dry out for a couple hours in the sun or overnight indoors .. then make sure its sealed back up good (eg. caulk areas where water may leak inside). Ive had to do this countless times over the past 10 years, always gets rid of the condensation.

Dear users,

The subject is a bit old, but I have got a same problem. The vivotek IB8367-T model camera lens is buzzed. I am still investigating what I should do. I want to get your ideas.Thank you in advance for your help.

Dear users,

 

The subject is a bit old, but I have got a same problem. The vivotek IB8367-T model camera lens is buzzed. I am still investigating what I should do. I want to get your ideas.Thank you in advance for your help.

We have the exact same issue with 12x of the NEWER version of this exact camera ( ours are a ~600$ ip cam) the IB8382-T ... EXACT SAME ISSUE only a few days after install on 3x.. (actually we had been using Vivotek IP cams for nearly 9 years, and never had any issues at all, 200+ installs of them, quite a few still online and looking great today).

on the recent job / issue, its Def. not the installers fault or a single supplier issue, as our client wanted 4x of these, then about a month later wanted 8x more (and + 10x more of the IB8369A (~240$). So These were from entirely different suppliers , and all ended up having the same water intrusion / moisture issues. (at this point we have to have techs go to each cam and dump water / change discessent bags 3x times over past 6 months. $$$

After trying very hard, and getting zero reply from vivotek, i figured, let me try email blasting support + the executives. Not sure if that was the reason or if just luck, but i did finally get a reply from support this time. After he researched it, he came back with "there was a manufacturing issue/defect we discovered at one of our camera plants, and for about 6x Months of production, many of that model camera (ib8382-T) were shipped/made without proper glue or sealent on the front lens". (i think the issue is deeper , as after a hard rain/wind storm some of the "unrelated" $240 8369a also had moisture issues for the 1st time). All of these cams have been deployed less than 6 months now

they offered to replace the cams , so im now trying to follow up on that, as this email conversation was 2 months ago ( however again, im not getting any replies). In the mean time, 2 x more vivotek DOMEs we have installed have had moisture issues, so that was the last straw for us and vivotek (honestly, its a bit sad, as we were super happy with them for the past 8 years).

we have since moved to Axis IP cams recently and have been SUPER impressed with the build quality and the DEEP capabilities of their software (not sure how we hadnt used their cameras before).

IMO vivotek has decided to slash costs on MFG to try to compete with all the cheep crap IP cam mfgs that are so common place now.. this is just my opinion, no proof... but its really sad, as they used to have GREAT products and GREAT software. (they still have great SW)

we have since moved to Axis IP cams recently and have been SUPER impressed with the build quality and the DEEP capabilities of their software (not sure how we hadnt used their cameras before).

 

IMO vivotek has decided to slash costs on MFG to try to compete with all the cheep crap IP cam mfgs that are so common place now.. this is just my opinion, no proof... but its really sad, as they used to have GREAT products and GREAT software. (they still have great SW)

Unfortunately the customer doesn't seem to see the difference between quality product and "crap".

Unfortunately the customer doesn't seem to see the difference between quality product and "crap".

I agree , if people/customers would quit looking for the absolute cheapest option (while also saying but I want the picture to look excellent, and I better be able to see faces clearly went a crime happens) Then companies like the Vivotek wouldn’t have to slash prices just to stay in business and compete with all the generic copy cat dirt low price IP camera clones out there now.

At the same time however, there is no excuse for vevo Jack 2/manufacturing costs/quality on their higher and cameras, such as the one I’m referencing which is a $600 IP bullet camera. There is no excuse for a camera with that kind of price did not have strict manufacturing control/standards as well as deep quality control checks pre-and post manufacture.

But such is the market recently, so Vivotek Has now lost a long time and high volume customer in us, and Axis has gained a new one. As everything I have seen since switching to Axis 1 to 2 months ago is super high-quality build, along with very powerful and well thought out software (that is constantly updated) , and excellent customer support/response from knowledgeable support reps.

If the Vivotek really wanted to go after the super low price ip camera market, they should have set up a NEW product line of dirt cheap/low quality IP cameras, but do not pollute your entire product line by cutting manufacturing quality and costs.