Hikvision DS-2CD2112-I Day/Night Picture Problem

I have 23 DS-2CD2112-I IP Cameras installed with a 10/100/1000 POE switch and a Hik 32 Channel NVR. Night one of install the cameras switched to black and white and all was well. The customer called me last night complaining half the cameras were black and/or dark including one in the Lobby that has continuous light (you can still make out some of the image so I know the picture is there). I thought maybe I had a POE power problem becuase some of the runs are long; however switching from "Auto Switch Day/Night" to manual fixes the issue. Any suggestions on image settings for these cameras? This is my first Hikvision install. I didn't make any adjustments to the image settings. Here is a screen shot of the first 16

After some research I believe it is going to take a firmware upgrade to fix the issue. I'll post if I have success after upgrading.