skumar 0 Posted November 23, 2017 Hello: I switched from Comcast to AT&T internet and unable to view my live camera from outside network from my iPhone. I can access internally within the network. I created pinhole and here is the configuration looks but I am getting connection timeout. NVR Camera: LTS LTN8708-P8 AT&T Internet Router: Pace Plc 5268AC I added below firewall pinhole to my AT&T router: Static IP:192.168.1.99 Protocol: tcp Port Numbers: 8000 8554 Public IP: 75.xx.xx.xx Please help. Many thanks. Share this post Link to post Share on other sites
51cent 8 Posted November 23, 2017 I too have the AT&T with the Pace router. The problem is the Pace router prevents loopback connections. One way to bypass that is witha VPN. If you don't have a VPN, use Opera browser. http://www.opera.com/computer/features/free-vpn Share this post Link to post Share on other sites
skumar 0 Posted November 24, 2017 Thanks for your reply. Please note that when I am connected to my wifi there are no issues in viewing live camera from any browser as well as iPhone APP NVMS7000. But when I am accessing my camera from internet then I am getting connection timeout. I downloaded Opera browser for iPhone and accessed http://:8000 and got the same error. Share this post Link to post Share on other sites
51cent 8 Posted November 24, 2017 Ok, try checking to see if the ports are open with an open port check tool like canyouseeme dot org from a computer. Share this post Link to post Share on other sites
skumar 0 Posted November 25, 2017 I get connection time out from canyouseeme site for both port 8000 and 8554. I did added this to the pace router. I hope i added correctly. Static IP:192.168.1.99 Protocol: tcp Port Numbers: 8000 8554 Public IP: 75.xx.xx.xx Share this post Link to post Share on other sites
skumar 0 Posted November 25, 2017 Also email alert also stopped working after moving to AT&T. Not sure what change I need to given this is email is generated from NVS from within the network and sent to my email. This was perfectly working fine before moving to AT&T. Any ideas? Share this post Link to post Share on other sites
51cent 8 Posted November 26, 2017 I get connection time out from canyouseeme site for both port 8000 and 8554. I did added this to the pace router. I hope i added correctly. Static IP:192.168.1.99 Protocol: tcp Port Numbers: 8000 8554 Public IP: 75.xx.xx.xx The ports are probably not open. This is what I used. https://portforward.com/pace-plc/5268ac/ Share this post Link to post Share on other sites
skumar 0 Posted November 30, 2017 This fixed the issue. Thanks for your help. Share this post Link to post Share on other sites
