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NVR not working on android phone off the network

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Hi

 

MY installer installed a Samsung CCTV NVR, the brand begins with H I cant remember exactly the name of it.

 

We are using wisenet mobile app to view it on our phones, but it only seems to work when on the network, when we are off wifi it doesnt show the cctv, however it seems to recognise the different camera names he setup for each camera...

 

The funny thing is it works on his samsung android phone but didnt work on my htc android or my wifes new honor android phone, so he said i need a new phone...which i have bought, but still no joy! I have the new one plus 6 android phone on o2...

 

Any reason why it would work for him and not us?

 

I have got someone to login to our cameras from their laptop and it works at their house...but doesnt work on our phones....

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what ports do you have open on your router? the mobile app for phones may be different than the one used for a pc. look on you mfgs info for port settings and software levels required for mobile devices

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I will have a look, however it works on my installers mobile. Which is strange as to why it doesnt work on mine...

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I will have a look, however it works on my installers mobile. Which is strange as to why it doesnt work on mine...

 

 

Hi if it works on your installers mobile then you don’t need to do anything with your recorder or network. You only need to copy settings on installers mobile

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Yeah we tried that and no joy

 

Then get shut of your installer

If it works on others it will work on yours.

 

Has your installer given you recorder admin ?

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Yeah we tried that and no joy

 

Then get shut of your installer

If it works on others it will work on yours.

 

Has your installer given you recorder admin ?

 

Yep he has, still doesnt work

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Do you have the same level of software on your phone as his?

 

Exactly the same applicatio - Wisenet mobile app..

 

Only difference is, he has a samsung, i had a htc one m9 but then change to the latest one plus 6 phone as it didnt work on htc.

 

His network is EE mine is o2.

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Do you have the same level of software on your phone as his?

 

Exactly the same applicatio - Wisenet mobile app..

 

Only difference is, he has a samsung, i had a htc one m9 but then change to the latest one plus 6 phone as it didnt work on htc.

 

His network is EE mine is o2.

 

 

Still sounds like a admin problem .

 

Are you using the same admin password as your installer ?

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Yes everything the same.

 

After doing some research, it's O2. They block the ports that cctv use so the only way around it is using a vpn!

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Yes everything the same.

 

After doing some research, it's O2. They block the ports that cctv use so the only way around it is using a vpn!

 

Hi. No that is not the case .... since the ports on your recorder can be set to anything .so how would o2 know what port to block.

 

After connecting not one or two cctv to 02 but well over a 1000 I know 02 EE. VODA don’t block ports.

 

 

Your installer ... is he a company or just a friend

 

Your home internet ... who is it with and how are you keeping the IP address static

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Yes everything the same.

 

After doing some research, it's O2. They block the ports that cctv use so the only way around it is using a vpn!

 

Hi. No that is not the case .... since the ports on your recorder can be set to anything .so how would o2 know what port to block.

 

After connecting not one or two cctv to 02 but well over a 1000 I know 02 EE. VODA don’t block ports.

 

 

Your installer ... is he a company or just a friend

 

Your home internet ... who is it with and how are you keeping the IP address static

 

It seems to work with a VPN when not on wifi which is very strange but not without VPN. I called O2 customer service and they are the ones that said some CCTV doesnt work on O2...

 

The installer is a company and friend...

 

Any other ports that could try?

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