Cant connect to my DVR through the internet

Hello

I Cant connect to my DVR through the internet

I Try to log in from the Internet Explorer broswer

Put the user name and password correct

This is the message I get

What could be the problem??

I've reset the settings of the DVR and nothing has changed

Thanks for helpers

It's not working, you need a new DVR!

Do you use switch or cross-lan ?

Cross stitch!

Do you use switch or cross-lan ?

hi

yes i have switch but i try without it and still not work

from my android i can connect just with meyh app