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ho_vietnam

Pinetron PDR-XM4016 disk repair issue

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Hello

 

We install 8 units of Pinetron PDR-XM4016 DVR in an apartment. Now we have headache because one issue that has been happening for all units: the DVR are often freeze and displays a message "WAIT FOR DISK REPAIR". One this issue happens, we cannot control the DVR at all.

 

Once DVR is freeze due to this issue, we have to solve it by:

- dismantle the HDD and format it by using a PC

- reset the DVR to factory default

 

We have tried to test replace some type of HDD, such as WD Green 2TB, Seagate Barracuda 2TB, Seagate SV-35 2TB, to see if this problem can be solved. However, the situation was not changed.

 

I've contacted the manufacturer but no feedback (we have stopped Pinetron for 2 years ago). Customer blamed us a lot but we don't know how to answer them

 

Anyone has experience about this problem, please help me!

 

Thank you!

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