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 Post subject: Re: Beware of Cantonk and other cheap chinese manufacturers
PostPosted: Fri Dec 12, 2014 10:38 am 
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Seems to me that OP was trying to extort some free cameras from them...not cool.


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 Post subject: Re: Beware of Cantonk and other cheap chinese manufacturers
PostPosted: Fri Dec 12, 2014 2:20 pm 
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tsk, tsk tsk

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http://rexcctvinstallation.com
http://rexcctvinstallation.co.uk


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 Post subject: Re: Beware of Cantonk and other cheap chinese manufacturers
PostPosted: Mon Dec 15, 2014 4:30 am 
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IMX138+FH8520 which is CMOS + China DSP. For me the solution is not "CCD".

One more, even camera W/o still able to perform well in low lux ambience.


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 Post subject: Re: Beware of Cantonk and other cheap chinese manufacturers
PostPosted: Mon Dec 15, 2014 5:15 am 
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Tut tut!


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 Post subject: Re: Beware of Cantonk and other cheap chinese manufacturers
PostPosted: Wed Dec 17, 2014 5:12 pm 
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Check with some of the major supply houses and find out how they qualify companies that they are going to sell for. I know they do extensive checking before they list any products. This avoids the exact problems you are experiencing.


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 Post subject: Re: Beware of Cantonk and other cheap chinese manufacturers
PostPosted: Fri Dec 19, 2014 10:04 am 
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gz-cctv wrote:
This response from Cantonk Corp.,Ltd .
Regarding for above issue,we have tried best and also provided the best solution for this customer,Mr Simon.Both sides have solved the problem with the satified results 5 monthes agao.

The problem: Mr Simon bought some cameras from us in January,2014.After received the goods and feedback the problem for us,we follow up it timely.He mentioned that some IMX138+FH8520 CCD boards which are couldn't work at night,he asked send back these CCD boards and replaced all new for him.

After received CCD boards ,Cantonk Technical Support Engineer tested and found these cameras are wihtout IR,so they had not night vision and wouldn't have good effort on the low illumination .But during the day,all of these CCD boards were work very well.Mr Simon also clearly this issue.
However,we take attention into customer's requirement,agreed to replace all new CCD boards for Mr Simon.Then both of us solved the problem with satified results.

Cantonk attaches great important to all customers and our cooperation.Also believe that each customer's credibility.But really can't believe exist this article.So we contact with Mr Simon about this issue again.

Quotes from Mr Simon email with the requirement to remove this article

Quote:
What can you offer me to remove the announcement


Quote:
You can send me samples of products that you think are suitable .
I might be able to remove the article if you send me some sample cameras to convince me to ever want to order with Cantonk again if not the article remains and No order will be made


Quote:
I am heading towards hd-sdi cameras if you think you have suitable products that can offer great picture at night with no IR please let me know


Quote:
Ok send ones with IR


Quote:
Yes that sounds great


Sincerely we don't want to waste more time from customer and ours.Cantonk agreed to offer free one camera for Mr Simon which he asked.

Quote from Mr Simon email asking more and more free cameras.

Quote:
Im afraid for me to remove the article including the youtube video that has had nearly 700 views I will require more than one camera as I think this would be quite beneficial to Cantonk.So if you would like me to help Cantonk by removing the article and also by removing the youtube video my request Is as follows
I do not think this is unfair this would be merley a wise investment on Cantonks behalf as im sure this would be impacting your sales by much more than 11 of your cheapest cameras


Quote:
If you send the cameras the article will be removed and so will the video as I said before this is my final offer otherwise I would prefer to keep the article on there than to accept one camera as compensation for my time and money.


We try our best to provide the best solution for Mr Simon,but regarding not agree to offer this unfair requirement,he won't remove this article,we can't accept again.It will be unending requirement.Thanks.

Best Regards

Wow, that is extortion. Absolutely despicable behavior demanding this kind of thing in return for removing information on something. Either the information is true or it isn't, irrespective of whether a manufacturer sends back more product.


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 Post subject: Re: Beware of Cantonk and other cheap chinese manufacturers
PostPosted: Thu Jan 01, 2015 5:01 pm 
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Bravo gz-cctv,

Very good attempt at trying to defame me on this post after I denied your constant requests to remove the post. You have quoted a few paragraphs from dozens of emails between us and then twisted the words and added a few of your own to make me sound like the bad guy which is just rubbish.

This is one of many emails that I received from you that I decided to respond to.

Quote:
From?Jodie@cantonk.com
Cc?
Subject?Re: Re:Cantonk CCTV- The email for Simon.
Date?2014-11-24 23:58:12.436

Hello Simon,

Nice day from Jodie.Hope everything goes on very well with you.

Dear friend,we have been cooperated many orders well in passed years.You are our old valued customer,kindly know you are one of the most polite and humility people, you are kind and professional, Cantonk still keep our best offer and best sincerity for you,also hopely we will have new start to go ahead our cooperation in next future.
But simon, could you please kindly help to delete the announcement which you published on the website before?Thanks Simon's kindness so much.Believe we can solve any question with the best solution.

Cantonk offering more and more new CCTV products with competitive price.Warmly you to test, will try best to offer the best support for you.Thanks for your understanding and kind help again.
Looking forward for your response. Many thanks. Have a nice day.

Thanks&Best Regards
Jodie (MS)


I have underlined the words that I would like to emphasize to people that read this.

If you can decipher the poor english, you would read "Warmly you to test".

I presumed this meant they were offering products for me to test first so I would continue purchasing from them.

My response and conversation continued with...

Quote:
Subject?Re: Cantonk CCTV- The email for Simon.
Date?2014-11-25 21:01:49.0
What can you offer me
Kind regards,

Simon Merendi


Quote:
Dear Simon,

Good day.

Many thanks for your response.

Would you like to have new order please? I will try best to get the best discount for you, ok? Or kindly inform me what could i do for you?
Sincerely hope we will start good cooperation from now on. Welcome your new order soonest,make sure will make an application from the manager to offer the best support for you.
Attached our latest price list for your reference. Thanks so much.

Looking forward for your further response.

Thanks&Best Regards
Jodie (MS)


Quote:
You can send me test samples of products that you think are suitable? as the previous cameras had to many issues, they were very hard to install, they cost me time as the cameras with IR would constantly cause reflection from the IR's at night meaning i have had to go back out take down the camera and replace


Quote:
Dear Simon,

Thanks so much for your response.

That no problem to send the free sample products for you.
By the way, samples of products that you think are suitable as the previous cameras ,do you mean need several products like your last order's analog cameras to test?
If so, i will make an application from the manager and try best to arrannge the sample products down to the Production department soonest. Please kindly inform me asap ,ok? Thanks again.

Thanks in advance.


Quote:
I am heading towards hd-sdi cameras if you think you have suitable products that can offer great picture at night with no IR please let me know


Quote:
Dear Simon,

Thanks for your response.

That's ok, here confirm from you again,do you mean to send one hd sdi camera with IR , right?
If so, i would like to recommend one model: KHS-222SHR30 , this one popular with most customers,the quality very well.
If no problem, i will make the application and arrange the order down to the Production department today, ok? Please help to inform me.

Many thanks.

Thanks&Best Regards
Jodie (MS)


Quote:
Dear Simon,

Thanks for your email.

Attached the PI for your reference. Today will application to arrange the order down to the Production department.

Dear friend, We really have agreed to offer the free product for you and make sure will send it for you asap.Please kindly help to remove the article firstly.
I have made an application and the manager asked need to remove the article now, she will go to check the link.
We promise to send the free camera for you soonest once complete.Kindly help me to remove the article now,ok? Also will try best to offer much more support for you in future.
Thanks Simon kindness so much.


I dont want to boar everyone to death so Ill leave it there, but the emails continued back and forth while obviously getting more and more lost in translation.

I was assumed they were offering me products to test so I would continue purchasing from them. Not only is it impossible for me to remove this post, I never had any intentions to remove this post on their request, as I thought everyone should be warned about their dodgy products.

If anything they were trying to bribe me.

Its quite funny how Cantonk continue to insist that they CMOS boards didnt have a problem and they just need IR to work at night. Biggest load of crap.

I tried to convince them for months that the cameras had an issue, as a last resort I had to dismantle 12 of the cameras and send them back to Cantonk. Finally I got the answer I was looking for from the sales manager.

Quote:
Dear Simon,

Good day. Sorry for late reply due to there is a meeting with customers this morning.
Thank you for your help and sending these information.
I have sent the picture and video to our R&D check, and they found the version is old one from the OSD menu. So we will change 12pcs new CCD for you, it wil not have the problem you mentioned .
I will ask Jodie send back to you in time. Please install the new CCD in the camera.

We will keep you update once we send back the CCD for you.

Any question please feel free to let me know.

Thank you.
Best regards.
Sincerely Nancy
Sales Manager of Asia Pacific
International Marketing Dept.
Skype:Nancy.cantonk
Email: nancy@cantonk.cn


So to sum it up, I was right and they were wrong.

The updated boards did show a lot of improvement but they still have they flickering issue just no where near as bad.

Also why would a CMOS board have Day & Night setting options in the OSD if it did not have low lux functionality.

Image of OSD
Image
http://solidgoldsecurity.com.au/wp-content/uploads/cantonk.jpg

Here is a few more video examples of their dodgy cameras.





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 Post subject: Re: Beware of Cantonk and other cheap chinese manufacturers
PostPosted: Sat Sep 16, 2017 6:34 pm 
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Joined: Apr 2009
Posts: 94

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Sgsecurity wrote:
Bravo gz-cctv,

Very good attempt at trying to defame me on this post after I denied your constant requests to remove the post. You have quoted a few paragraphs from dozens of emails between us and then twisted the words and added a few of your own to make me sound like the bad guy which is just rubbish.

This is one of many emails that I received from you that I decided to respond to.

Quote:
From?Jodie@cantonk.com
Cc?
Subject?Re: Re:Cantonk CCTV- The email for Simon.
Date?2014-11-24 23:58:12.436

Hello Simon,

Nice day from Jodie.Hope everything goes on very well with you.

Dear friend,we have been cooperated many orders well in passed years.You are our old valued customer,kindly know you are one of the most polite and humility people, you are kind and professional, Cantonk still keep our best offer and best sincerity for you,also hopely we will have new start to go ahead our cooperation in next future.
But simon, could you please kindly help to delete the announcement which you published on the website before?Thanks Simon's kindness so much.Believe we can solve any question with the best solution.

Cantonk offering more and more new CCTV products with competitive price.Warmly you to test, will try best to offer the best support for you.Thanks for your understanding and kind help again.
Looking forward for your response. Many thanks. Have a nice day.

Thanks&Best Regards
Jodie (MS)


I have underlined the words that I would like to emphasize to people that read this.

If you can decipher the poor english, you would read "Warmly you to test".

I presumed this meant they were offering products for me to test first so I would continue purchasing from them.

My response and conversation continued with...

Quote:
Subject?Re: Cantonk CCTV- The email for Simon.
Date?2014-11-25 21:01:49.0
What can you offer me
Kind regards,

Simon Merendi


Quote:
Dear Simon,

Good day.

Many thanks for your response.

Would you like to have new order please? I will try best to get the best discount for you, ok? Or kindly inform me what could i do for you?
Sincerely hope we will start good cooperation from now on. Welcome your new order soonest,make sure will make an application from the manager to offer the best support for you.
Attached our latest price list for your reference. Thanks so much.

Looking forward for your further response.

Thanks&Best Regards
Jodie (MS)


Quote:
You can send me test samples of products that you think are suitable? as the previous cameras had to many issues, they were very hard to install, they cost me time as the cameras with IR would constantly cause reflection from the IR's at night meaning i have had to go back out take down the camera and replace


Quote:
Dear Simon,

Thanks so much for your response.

That no problem to send the free sample products for you.
By the way, samples of products that you think are suitable as the previous cameras ,do you mean need several products like your last order's analog cameras to test?
If so, i will make an application from the manager and try best to arrannge the sample products down to the Production department soonest. Please kindly inform me asap ,ok? Thanks again.

Thanks in advance.


Quote:
I am heading towards hd-sdi cameras if you think you have suitable products that can offer great picture at night with no IR please let me know


Quote:
Dear Simon,

Thanks for your response.

That's ok, here confirm from you again,do you mean to send one hd sdi camera with IR , right?
If so, i would like to recommend one model: KHS-222SHR30 , this one popular with most customers,the quality very well.
If no problem, i will make the application and arrange the order down to the Production department today, ok? Please help to inform me.

Many thanks.

Thanks&Best Regards
Jodie (MS)


Quote:
Dear Simon,

Thanks for your email.

Attached the PI for your reference. Today will application to arrange the order down to the Production department.

Dear friend, We really have agreed to offer the free product for you and make sure will send it for you asap.Please kindly help to remove the article firstly.
I have made an application and the manager asked need to remove the article now, she will go to check the link.
We promise to send the free camera for you soonest once complete.Kindly help me to remove the article now,ok? Also will try best to offer much more support for you in future.
Thanks Simon kindness so much.


I dont want to boar everyone to death so Ill leave it there, but the emails continued back and forth while obviously getting more and more lost in translation.

I was assumed they were offering me products to test so I would continue purchasing from them. Not only is it impossible for me to remove this post, I never had any intentions to remove this post on their request, as I thought everyone should be warned about their dodgy products.

If anything they were trying to bribe me.

Its quite funny how Cantonk continue to insist that they CMOS boards didnt have a problem and they just need IR to work at night. Biggest load of crap.

I tried to convince them for months that the cameras had an issue, as a last resort I had to dismantle 12 of the cameras and send them back to Cantonk. Finally I got the answer I was looking for from the sales manager.

Quote:
Dear Simon,

Good day. Sorry for late reply due to there is a meeting with customers this morning.
Thank you for your help and sending these information.
I have sent the picture and video to our R&D check, and they found the version is old one from the OSD menu. So we will change 12pcs new CCD for you, it wil not have the problem you mentioned .
I will ask Jodie send back to you in time. Please install the new CCD in the camera.

We will keep you update once we send back the CCD for you.

Any question please feel free to let me know.

Thank you.
Best regards.
Sincerely Nancy
Sales Manager of Asia Pacific
International Marketing Dept.
Skype:Nancy.cantonk
Email: nancy@cantonk.cn


So to sum it up, I was right and they were wrong.

The updated boards did show a lot of improvement but they still have they flickering issue just no where near as bad.

Also why would a CMOS board have Day & Night setting options in the OSD if it did not have low lux functionality.

Image of OSD
Image
http://solidgoldsecurity.com.au/wp-content/uploads/cantonk.jpg

Here is a few more video examples of their dodgy cameras.





You lost a lot of money due to the problem which obviously was not caused by you or your power supply , if it was me in your situation I would call it a loss just from my labour of around $4-5000.

Cantonk should have compensated you , it would have been polite if they had given you a couple of thousand worth of stock which to them would only be a cost of maybe $500.

The wording you used sounded like extortion , where really it would have been a clever choice for cantonk to offer products to you as a win - win opportunity for you both.


It is typical from Chinese companies however when they sell you something faulty they duck and run or blame someone else , they just didn't learn yet that if they do the correct honest thing it is a great investment in marketing that can give 5 times increase in popularity that improves many more sales


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