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kellogg

Compatibility Question on Lorex Cameras

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I think Lorex Technology is in some kind of serious trouble and I don't know when they are going to recover. Therefore, I'm thinking about switching to another brand of camera surveillance system because I need occasional help from technical support. Since Sept. 2016, Lorex quit providing technical support help or customer service to their customers. Can anyone tell me if Lorex 1080 HD cameras are compatible with any other system (i.e. Swann, etc.)? I would like to buy a recorder from another brand that can be classified as good quality and provide excellent technical support. I'm very pleased with clarity and color provided by Lorex non-motorized cameras (LBV2711B). I can save a lot of money if I can keep these cameras in place and hook them up to a new non-Lorex brand recorder.

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If you want to go with Swann...... That is going backwards so good luck with that.

 

Instead of venting your anger with lorex why don't you describe the problem you have with your recorder ???

 

How are cameras wired ?

Power supply used ?

How old is the firmware?

 

Solving the problem might save you more money buying another recorder.

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To: TomCCTV

Apparently I didn't do enough to explain why I'm posting my comments/questions at this Forum. I am not angry at Lorex and I am not trying to get even for their poor service. My primary reason for posting my thread at this Forum is to get some answers. If you want to see real anger, go to 'Lorex.pissedconsumer.com'. I think I saw over 100 people venting their anger toward Lorex. I upgraded my Lorex system in February 2016 by purchasing their latest model recorder (DV708-D) and also updated my cameras from 720 to 1080HD cameras. The recorder completely failed in June and Lorex replaced it and I have not had any problem since then. The only reason I'm considering switching the recorder is that I depend on technical support and since Lorex has quit providing this service I thought maybe it's time I change out the recorder of a different brand that provides excellent technical support that I need occasionally. My real problem I'm experiencing is with Lorex's new motorized camera (LBV2723-C). The original camera of this model was changed out three times and they all exhibit the same problem (factory or design defect). The people in the technical support group isn't up to speed on this problem and they kept sending me replacements with the same defect. I plan to post about this camera in another section at this Forum. In this case I think I know where the problem is and maybe I can help Lorex in perfecting this particular camera.

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So they replaced your recorder and you are not happy with there service ??

 

So what is up with the motorized lens . .?? If lorex has also replaced the camera a few times and you are still having the same problem

 

How do you think the motorized lens should work ???

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I was happy with Lorex service until the end of August 2016. My recorder replacement and the several replacements of the camera took place before Sept. 1, 2016. Something bad must have happened with Lorex because beginning Sept. 1, both technical support and customer service quit taking calls from any customer. Hence no more Lorex service.

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I was happy with Lorex service until the end of August 2016. My recorder replacement and the several replacements of the camera took place before Sept. 1, 2016. Something bad must have happened with Lorex because beginning Sept. 1, both technical support and customer service quit taking calls from any customer. Hence no more Lorex service.

 

I think you will find they stopped taking your calls.

 

Even on here you avoid answering questions on your problems

 

How do you think the motorized lens should work ???

 

I will answer this question for you .

 

I think you keep returning your camera because the motorized lens is too slow ???

DIYers make the mistake of thinking motorized means zoom ..... But it's not ..... It's just a camera setup feature .... Can make tweeks to camera from recorder rarther than going up and down a ladder.

 

But I think lorex will have tried to tell you that already.

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No,everything you said didn't happen. Keep in mind, Lorex technicians has a very strict procedure to follow to make sure the camera is really defective and not caused by operator error. If your bad camera meets all the criteria, then the technician must then review the case with his supervisor and get the necessary authorization to replace the defective device. Here's what happens when you first contact the technician about the camera that's not working right. The technician remotely takes over your computer and goes over all the settings and making sure the problem is not caused by the recorder. Then I have to go outside with a ladder and follow the technician's direction to try to isolate the problem. This includes having to change the bad camera from the current location to another location. It's a lot of hassle to go thru to get a replacement recorder or camera.

 

Regarding the problem I've been having with motorized LBV2723 camera is that when you first turn it on, the camera image is always in full color. Within 24 hours, the image turns to black & white and it stays that way. I was thinking about talking about this camera in detail in another section at this Forum. However, I put up two posts to see if I can get answers to several questions I have. I have yet to see anyone with answers to any of my questions. Maybe I'm at a wrong Forum to get answers to the type of questions I have.

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Hi. RMA is there returns policy just like any other

 

As far as help ..... It has taken you 6 posts to even say what your problem is.

 

So now that you have people can start to help.

 

Regarding the problem I've been having with motorized LBV2723 camera is that when you first turn it on, the camera image is always in full color. Within 24 hours, the image turns to black & white and it stays that way. I was thinking about talking about this camera in detail in another section at this Forum. However, I put up two posts to see if I can get answers to several questions I have. I have yet to see anyone with answers to any of my questions. Maybe I'm at a wrong Forum to get answers to the type of questions I have.

 

 

In dvr settings under camera .... You will see day and night time options ..... You either need to remove the times from night mode or just un tick the night option (tick box to left of time)

 

Also do the same for day mode.

 

This then let's the camera turn from day to night auto from its own sensor

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I have a Lorex NVR the LNR 200 with 3mp cams. My biggest complaint is the Lorex app does not work anymore with the barcode provided on the NVR. Can you guys recommend an app that will work. Or do other NVRs work with the Lorex cams?

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