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Ragmin

Hikvision DS-2CE16D5T-AIR3ZH

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I just purchased three of these cameras and cannot get them to power up, I 'm giving them 24 volt a/c and have tried two of them but with no results. It's states the following:

power supply : 12 vdc±15% 24 vac±15% power consumption.

 

I'm thinking about just trying 12vdc to see if this would work, any thoughts on this option before I try this.

 

I also contacted an spoke with Hikvision technical support yesterday and they said that it should work and I should try another camera. I did with no success.

 

When I put my volt meter on my source I was reading a little higher then 24 volts but with in the 15% of the manufacturing requirement, does this matter?

 

Any help would be greatly appreciated

 

Thank you

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