Qvis Atlantis password problem

Hi, i got a qvis atlantis dvr a few weeks ago, today I went to Internet Explorer put the IP address, then when the Qvis log in screen came up I put in my password but it said password error.

I went to the dvr it self put the password in and again password error.

The log on screen say 'Lack Authority'.

I've used CMS a few times this week for playback.

Anyone any ideas ?

Hi, i got a qvis atlantis dvr a few weeks ago, today I went to Internet Explorer put the IP address, then when the Qvis log in screen came up I put in my password but it said password error.

I went to the dvr it self put the password in and again password error.

The log on screen say 'Lack Authority'.

 

This is an account permissions problem. If it was set up by an installer, ask him to enable permission (22) IP to your user account.

If not you need to do this yourself via the admin account.

I contacted the shop where I bought it from, they got the master password from Qvis. All sorted now.

Thanks

I contacted the shop where I bought it from, they got the master password from Qvis. All sorted now.

 

Thanks

Have you edited your original post? I answered what I thought was a different thread?

Anyway pleased for you it's sorted now.