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backing up hikvision video in windows 10

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Sorry if this has been asked before, I did a search but could not find it.

I have a hikvision ds-7204HGHI-SH which I have used for over a year.

I have backed the video up several times with no problem on my old windows 7 laptop.

The laptop has sadly gone to lapto heaven and I have pruchased a new window10 laptop to repalce it, I can log into the app and view live cam and remot eplayback no problem but when I come to try to backup any video it goes through the motions even telling me where it has saved it but when I look theres no video there.

I have tried changing the defualt dir to one that is dead easy to find, tried putting it out of the root on c drive all to no avail.

Ive just got a feeling that there is a setting somewhere in windows10 stopping me doing this.

I have windows defender turned off and have even tried disabling my norton when doing it but it still doesnt work.

Can anyone please help me out ?

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Make sure you are using Internet Explorer, and NOT Edge.

Look for IE icon, right click, run as administrator.

Choose folder where you want the recording downloaded.

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Thank you, Ive been struggling with that for ages now...

Is there any way I can get IE to always start in admin mode ?

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