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SAMSUNG HD E-VIEWER disconnected when using 4G network

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Hi..

 

I am a newbie when it comes to CCTV configuration and I am badly in need of your help guys.

 

I bought recently a SAMSUNG HRD-E1630L DVR. I installed HD E-Viewer application on my mobile phone (Iphone8). Everything works perfectly, viewing runs smoothly using wifi connection but the application get disconnected when I switch to 4G network.

 

What else do I missed out in here guys?

 

 

Please I really need your help..

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Is the connection on wifi made from the DVR's QR code or by using the DVR's LAN IP?

 

Hi GadgetAssistant,

 

The connection on wifi is using Internet IP pointing to DVR's LAN IP through port forwarding.

My connection works perfectly using the IP settings both on in-premise and out-premise.

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Is the connection on wifi made from the DVR's QR code or by using the DVR's LAN IP?

 

Hi GadgetAssistant,

 

The connection on wifi is using Internet IP pointing to DVR's LAN IP through port forwarding.

My connection works perfectly using the IP settings both on in-premise and out-premise but only for wifi, when connection is change to 4G, the viewer stops working.

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