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 Post subject: Can access cameras on wifi, not off
PostPosted: Sat Jul 07, 2018 2:18 am 
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Hello everyone!

New to these forums and CCTV. I'm not a computer guy either.

I had cameras installed three years ago around my house and the guy who did it put on an app on my iphone called CCTV Viewer. Recently, I stopped being able to view my cameras either live or recorded when not on the network. I'm trying everything. I can access the IP address when on the network in my browser but the IP address for offnetwork is not working. Does anyone know how to fix this? Am desperate to solve this problem and I couldn't find any solutions on previous posts. I'm sure it's there and I'm just not searching properly.

Any help would be greatly appreciated. Thank you!


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 Post subject: Re: Can access cameras on wifi, not off
PostPosted: Sat Jul 07, 2018 6:30 am 
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Did your external ip address change? Did you get a new router?


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 Post subject: Re: Can access cameras on wifi, not off
PostPosted: Sat Jul 07, 2018 10:08 am 
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My router may have changed


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 Post subject: Re: Can access cameras on wifi, not off
PostPosted: Sun Jul 08, 2018 6:17 am 
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If you have a new router your external ip address may have changed and/or you may need to forward the port(s) on the new router, but that isn't considered safe any more.


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 Post subject: Re: Can access cameras on wifi, not off
PostPosted: Sun Jul 08, 2018 10:53 am 
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How do I find out what my external IP address is or what the port should be?


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