tomcctv

rory its a complicated fix plus your altered software is 3 years old looks nothing like that now. but even if he did it still does not stop his text turning to chinese. i can send him new software no but his text will stll change to chinese. if he loads geovision software and switches on and off that also will show chinese when he puts his own text in the boxes. nothing to do with software ........ its his pc.

 

its simple to use, easier than doing it in the software plus it auto logs on .

anyway .. oh yeah also the software is not altered,

rory he can make 100 copys of your software posted or install the new remote cilent. the text will still change. he need to remove all avers active x commands.

rory he still has to insert text for each dvr he wants to remote view. this is not a password problem for the software .......... its inserting text for each remote dvr he logs onto it were the problem is.

Like i said, he can use the above I posted which lets him enter it into a settings file and then he can make multiple copies of the main folder if he wanted for each DVR, as it is based off settings from the registry.

rory its a complicated fix plus your altered software is 3 years old looks nothing like that now. but even if he did it still does not stop his text turning to chinese. i can send him new software no but his text will stll change to chinese. if he loads geovision software and switches on and off that also will show chinese when he puts his own text in the boxes. nothing to do with software ........ its his pc.

we seem to be going in two directions here. the software language settings have nothing to do with it. he has the remote screen up in english its a problem when he enters text in the add DVRs .... location / ip number / port number. when you first insert the text its fine. when you close the software or shut pc down and re log into remote cliant the text he inserted has changed to something that looks like Chinese. and as he is inserting the text (not from the software) then its something on the pc. we have seen this before. just use a active x removel tool or remove them by hand run a good virus software and reload.

 

well if he uses what i posted above in the links, he wont ever need to input it there, it comes from the registry.

rory he still has to insert text for each dvr he wants to remote view. this is not a password problem for the software .......... its inserting text for each remote dvr he logs onto it were the problem is.

Tom, THERE IS NO ACTIVEX removal tool. You sent me instructions from Mircosoft but those are for not for a Win7 pc. Removal Tool? You make that sound like there is a Avermedia exe program ready to run........if there is one I can'r find it.

 

Seen it before? Call aver and tell them so they can get this in the "fix". They acted like I my problem was new and that they had no clue?

 

How do I remove ActiveX manually? Aver told me to delete the webcamX file in downloads........then log back onto the server to reinstall all.

 

I'm a teamview ready to go if anyone wants to try this without my attitude:)

VST you keep saying tell aver..... it has nothing to do with there software at all ............. this is on your personal computer.. not on there dvr. tech support is for there dvrs not your pc.

i have posted how to fix your problem (10min max)

any idea why I get the lnguage error?

There is a language setting in the registry, should be language 9. this is where it is:

HKEY_LOCAL_MACHINE\SOFTWARE\DSS\Remote\System\

Change the value of Language to 9

 

Or just delete the entire DSS section and run the Remote Console again and it will recreate it, unless you have some messed up locales on your PC it should be 9.

HKEY_LOCAL_MACHINE\SOFTWARE\DSS

If unsure backup the DSS registry section before deleting it.

 

also remote.ini is the settings file for the skin, so if the skin images are messed up maybe remove that and replace it with one in my zip above.

 

And I dont even use the Avermedia DVRs anymore

but i still have 1 client using one so tested with that.

we seem to be going in two directions here. the software language settings have nothing to do with it. he has the remote screen up in english its a problem when he enters text in the add DVRs .... location / ip number / port number. when you first insert the text its fine. when you close the software or shut pc down and re log into remote cliant the text he inserted has changed to something that looks like Chinese. and as he is inserting the text (not from the software) then its something on the pc. we have seen this before. just use a active x removel tool or remove them by hand run a good virus software and reload.

I can set it to any port I want.....and it works fine.

Hi VST. why dont you just try the option i have given you. you have come on with a problem . just try it.

and port 5550 is important. CM3000/remote console/ iphone/android are all reliant on that port. port 80 was taken away from manuals back in 2008.

all you have to do is first remove all aver active x from your pc ... you have a bad active x control that needs to be removed. (this is why the text does not make sence) then login to your dvr with http:// yourip:5550 it will then take you to webviewer and it will ask you to allow active x click allow admin on your pc will ask you to allow. once all your cameras are up you then click on install remote console on the right. it will ask you again to allow. let it all load then close everything. you will see the remote icon then on your desk top. right click on it go to properties and click compatibility and in that window you will see a box allways run as administrator. job done.

port 80 on http..all the normal aver ports.

avers dont use port 80. anymore you dont use port 80 to call for remote or webviewer only ports you should have open are 5555 / 5550 / 53 /1053/ and pos 5051 and 9999 if you use talk back you dont direct your dvr to port 80

not questioning who you are...................questioning the fix.

 

like yourself I've done this before so it's not that hard. open box, turn on, setup Windows, allow pc to update FIRST.....bla bla bla

 

and, when I first install ANY aver I do it via the server.......this is where I ran into the first problems. I ran as admin, enable ActiveX install, added to trusted, and then entered IP address of the server................wham! "install_language_2009326.exe" popup error followed by some other jibberish ??????. The problem has not gotten better. Aver did a tech support via phone and we delete webcamX, reloaded, restarted, and more. Still no joy! I even tried another server I have out there and it still came back with the same errors.

 

There is a conflict somewhere.........I've built and installed over 100 of these things and it's not new to me......I am just looking for anyone else out there that has this issue and knows of a fix.

 

Your link to remove is NOT for the Win7 OS since the verbage and instructions don't jive with the scren shots from Win7.

 

Heck, I'll let you remote in via teamviewer if you'd like......to my laptop if you'd like.

what port do you use.

I appreciate your input but when you say it's available on the intenet that leaves about 1 million places to look. I'm not going to use a removal tool that I think might work. I'd like to see the link you have used......on a Win7 platform, or I am not interested in trying it.

 

I learned a long time ago that advice is somewhat helpful only if the details within are specific. You are generalizing the ActiveX removal "tool" and my gut instinct is that you've not used it yet on a Win7 Pro system?

 

I'm not going there unless we have a theroy that has been tested. I've been told to do this and that by very helpful techs out there and in the end I had to rebuild my stuff........

 

again, this is a NEW laptop from Dell....can it be that hard?

VST. i have been tech support for 7 years install and sold every avermedia that has ever been made (pm sent to you so as you can check with avermedia)

the problem you have is a simple fix 10mins max. you have downloaded a activex remote console from a website and not direct from your dvr. (which is the best way) now for you to install a new remote client then you have no other option but to delete the old (problem one) first other wise you are just overwriting it.

if you dont want to use a active x removal tool then remove it by hand. untill you have done this you will not fix your problem.

you sould always now what active x controls are on your pc and at least do a check on them once a week.

i know you say your dell is brand new ............. but that is when you are more likely to get problems remember it has been sitting in a shop for weeks or months in a box with no windows updates or virus updates.

removing by hand. http://support.microsoft.com/kb/154850

I have the "newest" off the USA web site....Or is there another web site to download from?

 

and, are you talking about the IE browser window or the Remote Counse? Which one will the aver controls be on the proper side IF I have the best software? Oh, I'm running 7.7.0.0055 SP3 My server has the controls on the rightside......the clients are not. Do I uninstall the server ActiveX or the client side? we are zipping back and forth and the info is not precise....

 

and, you keep mentioning a activeX uninstaller...........where is it located? Maybe Avermedia should have it on the download site?

Hi VST active x removal tools can be found on the internet. it will remove your active x controls from avermedia (or any other unsigned ) then you are best logging into the dvr and down loading the remote console from there.

what activex removal software are you talking about? They did have me delete the wecamX file in the download folder but that did nothing.

 

on the bottom...............I know the software will load them to the right side if it is a wide screen.

 

I also downloaded the remote counsel via the webtools and installed that. When I click on the event viewer it does the same "install_language" stuff.........

 

My overall comment is; it should work better than it has without any "run as administrator" stuff. Be it the OS or Avermedia............it's Avermedia's place to get it right if they want me to keep selling and installing it. Other DVR manufactures seem to be able to make it work without all the headaches.

 

Anyone else out there running it on Win& or Vista? comments?

no the software dose not move it to the right or botton depending on the screen ....... one is old software and the controls on the right is new software. so you will have conflict with active x

you keep saying its avermedias fault...... this is your personal computor that you are using to remote log on to your dvr. your admin rights is on your pc not on avers software. all you need to do is use the active x tool remover. then install your remote software ..... your pc will only ask you once for admin rights and once loaded it will be on your desk top and it will not ask you again for admin rights.

called tech support and the rep told me he went home and tried it on his friends latop with WIN7 and it had the same problem

tech support should have also told you the same. use a active x tool remover. and reinstall. also on your remote viewing software are your controls at the bottom or up the right side of the screen.

Since audio recording is restricted to limited applications, I have very little industry experience with this. In my research, I have found that in order for the audio and video to sync, it must be recorded 30 ips per camera @ 4CIF. There are 32 cameras with audio on each port.

 

Here is my gear:

ACTi XNR-4200 NVR

ACTi, model ACM-3001 ip camera

Louroe Electronics, Verifact A Microphone (Mics powered separately)

 

I appreciate any advice you may offer!

hi. only if you was going to run audio back to your nvr. but with the cameras you are using you only need to run the audio out from the mic to the camera in that area. and not back to the nvr. using 32 mics is going well over the top if in the same area and before you install sound check the law in your area (your the installer the law falls back to you)

You know whenever you type something into google and in the middle of typing it will start to show suggested results. Little did I know that those were humans doing that, apparently google is looking to fill some jobs for this line of work:

http://www.google.com/intl/en/jobs/uslocations/mountain-view/autocompleter/index.html

come on Sean its april 1st

Hey Tom, that would spoil all the fun for me. I see two HD's under system and setup, drives D and G. I see no option to set a partition, there are just two buttons that say add and delete. I so see a system configuration setting button and under that a partition table, but nothing is showing. There is an Isci setup button also under this.

hi. then you are going to have to put a partition in on 1 of your drives and also you dont have the dome showing in your list.

you cant format i drive that has already been in your dvr. you will need to take 1 out (the 1tb) and format it on your pc then re install it and it will go to HD set up.

but since you are going to have to do a little work on your dvr. i would also do the software up dates it will take about an hour.

i will pm you the new software updates and a full manual for your dvr for how to partition HDDs.

Not sure what tom's comment is about, "if you dont want your network secured" - if your cameras/NVR/VMS on on a completely separated network, they're plenty secure, unless someone brings a laptop into your store and plugs into the switch...???

is that not what i said to do. (own network) if he just plugs into the existing network .... thats the part he is not secured on.

but anyway things will have changed in two years

Just a quick "warning" to all out there that plan on using Avermedia. As far as the server software running on Win7 it is fine but there is a real mess with how IE and Remote Counsel "don't work" properly.

 

- you have to run the software as an administrator, which is not bad if it's a one time thing, but it has to be used each time

- from IE the ActiveX downloads everytime you logon BECAUSE the process on the Win7 client side is not working properly. I get a language error..........I get popups with nothing but question marks in it, and this repeats EVERYTIME I log on win a Win7 or Vista laptop.

- If you download and use Remote Counsel you can actually get around IE somewhat BUT if you use the Event Log you'll get the language error popup again....

- I did contact Aver and to my surprise the "snenior tech" actually did not have a Win7 or Vista machine to check my findings....duh!

- I do appreciate that Aver answered the phone but I am amazed that Aver did not do any testing on the Win7 & Vista platforms.....IMHO Aver did a industry "nono".

- I've been patient but Aver has not impressed me with this one. IF there is a fix or a special do this and that thing I need to do Aver should have that on record.

 

waiting on a fix and/or any help for the forum........I'm not bashing Aver.I love the product, I am just warning all to have Aver demo it on your laptop BEFORE you commit to a client who has nothing but Win7 & Vista. You'll go crazy trying to explain it to your clients....and more crazy reloading the darn thing....

i have only seen this once before. and it has nothing to do with aver software. so you are getting on the remote viewer were you list your dvrs chinese lettering yes ??? and also when your pc has called for active x you get ??????????

sit back and have a think. were you input your dvr in the remote ........ is not part of the software all you are doing is inserting ip and port number .... you are inserting that info nothing is comming from the software. your active x command should read avermedia technologies ltd as the licence. if you are not getting that then you also have a problem.

the problem you have is malware its looking at keystrokes and active x commands. first run a full active x removal tool then run a good anti-virus software then re install your remote viewer or cm3000

also remember you are having problems only with the pc you are logging onto your dvr with. not with the dvr its self

IP cameras are not just plug in and go. If you have no networking experience I strongly recommended you don't do this. You think you will be saving money but in the long run you will be wasting alot of time and money.

 

Could u perhaps elaborate a bit more on that? The camera's get a IP address, and it should be pretty straight forward after that? Of course you have to consider the impact on the existing infrastructure, but other than that is there something I'm missing?(

Hi silence. yes your missing alot. first you never use an existing network infrastucture. you put your own in dedicated to the cctv system. no third party involvment needed from the existing network guys.

yes all an ip camera needs is an ip and away you go. if you dont want your network secured.

also the planning / how many cameras / size switchers / software ..... will it run the cameras you want to use is it licence free for some or all cameras

ip systems you price right down to the $ your own network any other way and you losing money.

HI all.

 

Can i say that this forum and it's users have already been a huge help to me setting up my first DVR.

 

Having carried out a search on my problem, i can see that i'm not alone, but i can't see any remedy to it.

 

My Avtech AVC760Z is setup for the internet and works great on remote viewing etc, but i can't get it to send me the email alert. I've filled in the email address and smtp server and all the other bits, i've tried using my BT account and my gmail account but i still can't get it to send.

 

Has anyone got this working and if so, what settings and email provider are you using?

 

Thanks guys

Eifion

in your SMPT settings are you using port 25. both gmail and bt block this port. if you dont have a static ip address with them. so you need to change the port number ... BT is 587 gmail is 465

I have an Avermedia SA9000e pro. I am finding when the recording space gets low on my hard drives to around 25gb the dvr will crash and reboot. This happens only when recording space gets low. I have a 2terabyte hard drive and a 500gb hard drive installed.

hi bantham i knew you should have sold it to me ............ it sounds like your partition is set to low. on the master HD. can you go......... setup and then system and list your drives. you have two HD fitted so it should show 3 in system (1 being partition) has this always happend since you bought your dvr.

The only other information I have is one reviewer states it is slightly smaller than normal RG59. Any thoughts?

you may find this to be a problem for connecting your BNCs ...... you might find it better to call a local cctv company and see if the will sell you a roll of RG59.

slightly smaller than RG59 .... then its not RG59

Thanks. It's all sorted now but I was slightly concerned that to do complete the setup the HDD would have to be removed whereas it's very easy to format from the settings menu.

 

The only other issue is whether you can view the DVR from a MAC? Have searched the MAC APP store but can find nothing from Avermedia for the MAC. The iPhone app works well but it would be nice to have native support within a browser which doesn't utilise activex.

it will have mac software in a few weeks. and also the same monitor screen that you have is also comming for the iphone

Thanks.

 

That's not a problem. Can easily reformat. Just need to get to the setup. I'll look for a monitor.

 

you cant format it on the dvr ......... it has to be taken out again. when you first start up the nano it goes into HD set up .......... with you not having a monitor connected you have missed the set up and you will only see the HD set up screen again if you install a new HD or one that has not been in the dvr before.

 

Not sure why you stated this as its not correct. I sourced a monitor this afternoon and connected it all up again. All you have to do to format is select setup, system and then click Add underneath hard drive selection. That allows you to format the drive without problem. System all up and running now without removing the HDD.

i started it just so as you know you mist the initial start up screen . which you first get when you switch the dvr from new. but as you had no monitor attached you mist it. ........... so know you have to manual set up your dvr settings.

Already asked about exposure. My response is on the first page, about 5th down. When I first started I did a factory reset, and framerate hasn't improved since, except slightly when I changed to MxPEG.

how have you done a factory reset on a mobotix ..... are you sure you have not just done a reset. ???

Thanks.

 

That's not a problem. Can easily reformat. Just need to get to the setup. I'll look for a monitor.

you cant format it on the dvr ......... it has to be taken out again. when you first start up the nano it goes into HD set up .......... with you not having a monitor connected you have missed the set up and you will only see the HD set up screen again if you install a new HD or one that has not been in the dvr before.