andyh747

Hi all,

Need some help with a problem I have after buying the above camera on eBay. The unit is new but unfortunately the seller does not have the surface mounting base for the camera. This should come as standard with the camera but was missing. It's the round surface mounting base which provides. The waterproof housing for the connections on the bottom. The camera can't be mounted outside without it and I don't want to use any other bracket.

I've tried obtaining a replacement from several suppliers but without luck. Does anyone know where I could get a replacement or can anyone here supply one?

Many thanks for any help.

Hi all,

Sorry for the delay in updating you on my install.

I successfully installed the Mobotix T24 video door station and have had it running for several months now. Have to say it is very impressive and the features on board are excellent. Installation was reasonably straightforward and the kit is well constructed and put together. Programming the system is a little more complex with the built-in web interface not being the most user friendly. However there is every option you could wish for and they have recently updated the firmware providing additional features. At present I'm using it in conjunction with a Grandstream IP phone and it works very well. Video is clear and sound excellent. One of the new features is a builtin message centre allowing visitors to leave a voice message on the system if you're not there. You can also customise the message played if you're not there and have still images emailed to you.

My only niggle is the lack of development of an iPhone app despite promises from the company to produce one. I think they ran into severe technical issues they have been unable to resolve. However the system will work with the iPhone using an app called Vippie but it requires a bit of setup to get it working successfully.

Overall I'd highly recommend it as it's so flexible in terms of installation and features. Only requires one CAT5/6 cable for the main camera unit. If the property is networked makes integration very simple.

Hope the above is useful to someone.

It's not IP based unfortunately and that's what I want.

I looked at AiPhone but you can't have more than one monitor with their IP system so non starter. It also won't work on anything but a PC running windows. Again a non starter for me.

Have ordered the Mobotix T24S so fingers crossed it works as promised in their literature.

Thanks for all the replies. I've also looked at Fermax new offering called Skyline. It's not IP based but works over CAT5. Reasonable priced for a door station and internal monitor.

The AIPhone also looks good. However it doesn't appear to be MAC compatible and I doubt there are any plans to make it so.

Ideally it would be good to be able to use an iPhone/iPad as a monitor. The Mobotix T24 has promised this feature but it's not available as yet.

I did look at those but a lot of people seem to think they're difficult to program and the company support is poor. However I'll go back and look again.

Hi All,

I'm looking to install a video door entry system in a new build. I want a camera and call panel at the front door which can be integrated into a whole house video system. An IP based system would be ideal.

I've had a look at the Mobotix T24 system which looks good and is IP based which allows answering via any IP enabled phone station.

I also want something which is expandable in future to allow control of gates with another video module.

Any recommendations much appreciated.

Hi andyh747

 

I have a eh1004 nano (same as yours but only 4 channel) and was having the same problem. I was using H8.1.1.0.28a firmware. With this firmware then the option to send a snapshot via e-mail is greyed out (like you are seeing). I upgraded to firmware version H8.03.02.00.03 today. With this firmware version, the snapshot feature is no longer greyed out and therefore can be selected.

However, the feature still does not work correctly. I get an e-mail containing a jpeg image file okay. However, the image isn't correct. I get the top few lines of the picture correct, then some lines of rubbish and then blank lines. Would be interested to know if you get the same.

Hi,

Sorry for late reply but have only just got round to updating the firmware.

The email notification with picture seems to work fine for me. I have it selected to auto for picture size and it's coming through fine each time the alarm is triggered.

This is a vast improvement in terms of alarm features and was badly needed. Now I can see what's triggered the alarm and not just be told it's been triggered. Very useful.

Let me know if you're still having problems.

No it isn't unfortunately. However you can adjust the frame rate for each camera individually. That may mean upping the frame rate for those cameras you consider more important. It's a compromise really.

The SEB1508H can achieve 120fps at full D1. That would give a max fps per channel of 15fps which would meet your requirements. Depends whether you're willing to pay the extra.

I could get a trade quote for you if you want just for comparison.

I have a mix of analogue and IP so I needed the hybrid.

In a word yes

I was under the impression I could get more fps but the total quoted is for the whole unit, not per channel. I'm not sure if the 4 channel unit would provide more fps than the 8 channel I have - you'd need to check the specifications. The specification for mine says 60fps at full D1. That means around 7fps per channel max. If the 4 channel unit has the same spec then you will get more fps for each channel. If you want higher fps, you either have to reduce the recording quality (half D1, CIF etc) or look at an alternative DVR.

I'm sure more of the more experienced users might be able to provide further info but certainly with the 8 channel I have using all 8 channels, the max fps I can get on Full D1 is 7fps.

The VGA isn't poor quality, it's just not as good as the spot outputs. It's easily good enough to recognise faces and has enough detail to not have to worry.

The recorded images are never going to be as good as the live feed. The system can only record at a certain frames per second so you will lose detail etc. I've chosen to record at 7fps at Full D1 which is about the best this unit can do. From looking at other models, this level of quality is good.

I think you'll have enough detail to recognise people but don't expect miracles! It was also depend on what type of cameras you have and how you set the unit up. It takes time to tweak the system to get it how you want it but its worth the effort.

If you want anything else, let me know.

I'm a self builder with a lot of trade accounts and was able to obtain trade pricing for the Nano through those accounts.

The unit has proved reasonably reliable but it has it's faults and drawbacks.

The picture quality from the VGA output is average. It could be better and the output from the analogue spot outputs is better but you have limited viewing on these.

Playback of events stored in the Event Log is flaky. Viewing them using the mouse requires a double click and it doesn't always work well. Trying to do it with the remote is a nightmare .

The unit won't send snapshots via email when an alarm is triggered. Apparently the latest firmware allows this now but, from one user's experience so far, it still doesn't work. I haven't updated yet so can't comment.

Using the remote is generally good but not great. Using the arrow keys to move the mouse pointer is a real pain. Thankfully most of the commonly used functions are on dedicated buttons.

Updating the units time can be done via the internet which I have managed to get working. However if you want it to update to BST then you have to tell it the dates! I'm not sure why you have to specify this as every other device I've seen with network time sync doesn't require this information.

There is also limited setup via the remote software. Some options are not available and you have to use the VGA connection locally to have full control.

There is also no TV output except for the spot monitor outputs which, as mentioned, have limited display capability and you can't control the unit from these. They simply show the live output from each camera. An alternative connection option apart from VGA is needed especially for the home user who wants to integrate the system into a whole house video distribution. Using the VGA connection for this is not ideal. A composite out connection or similar would be useful.

Overall the unit has worked well but it could be so much better. I think most CCTV DVRs tend to be designed round the business/commercial user and are therefore not ideally setup for the home environment. Just my observation from using the unit for several months.

Hope that helps.

Hi All,

I've installed a series of external sensors for this system and have setup the DVR to email me when a sensor is triggered. However the option to send a snapshot is greyed out both under the email option and in the general alarm section. Can anyone explain how to get the system to email a snapshot or is this not possible? It's odd having the option there but not selectable.

Many thanks.

I've now tried the DVR VGA connection on a large LCD TV with VGA input and I have to say the quality is NOT as good as that fed directly from the SPOT monitor output. The picture from the SPOT monitor is crisp, clear and akin to what you get from the camera if plugged directly into a monitor bypassing the DVR. The VGA output on the other hand is slightly grainy with loss of crispness and colour rendition. It's good but when compared against the SPOT output this appears better.

It's just a shame there's no control over the SPOT output except speed of rotation of the images.

Well from what I've seen here in the UK it's more common to have the foil shielding than not. Speaking with both trade suppliers and installers here they all use the type of cable I'm using.

Of course the shield could short the central conductor if poorly installed but removing it from around the central dielectric will avoid this. The foil provides more robust protection against EM interference. The only possible issue I can see is a change in impedance of the cable with the addition of the foil as well as the copper braid.

Anyway apart from the crimping issue I had which was down to poor technique on my part the quality of the images seems 100%.

Sorry I still don't understand. Peeling back the foil shield is easy but provides additional protection so please tell me why its better without it? What possible additional problems can it cause? The shielding provides additional protection from interference. Provided the centre conductor is not compromised the shielding can only enhance the signal quality.

Perhaps you'd like to explain the technical aspects behind why this cable performs worse than the cable you've displayed???

I'm using connectors designed for RG59 and the cable is definitely RG59. One other query. Do most people strip the foil sheath off as well or leave that around the central insulator before inserting into the central barrel?

Most of us actually use RG59 with braided copper shield... foil shield is bad, mmmkay? I suspect that's a lot of your problem there: without the extra thickness of the braid, there's not enough thickness for the crimp to clamp down on.

 

It's even worse if the center conductor is copper-jacketed steel or aluminum... which seems to often be the case with foil-shielded coax.

I'm not sure you're talking about the same cable as I am. This is RG59 plus power designed specifically for CCTV use and purchased from a professional CCTV supplier who only supplies to the trade. The cable is made up of a solid copper central conductor surrounded by a foam dielectric. The dielectric then has a foil shield over it. On top of the foil shield is the copper braid outer conductor and then finally the insulating jacket. As far as I'm aware this is the best construction method for RG59 as it has the least interference.

Andy, sounds like you're stripping the sheath too far back, or using the wrong connectors. If you're using FT6 (plenum) cable, the sheath is a lot thinner than with FT4 (riser), and standard connectors won't get a tight fit. Make sure you're using the proper connectors for RG6 or RG59, too, since the two cables are different thicknesses as well.

 

One thing you can do is to strip the sheath a little short, so the center barrel of the connector causes it to bulge out a bit... slip the collar into place first, then shove the barrel in, and it should make a good, tight fit even before crimping.

 

Steve, those look alright, although they seem a little overpriced to me. I use GEM's connectors, mainly (both crimp and compression), they're solid and work great with my SealTite universal compression tool: http://gemelec.com/index.php?page=shop.product_details&flypage=shop.flypage&product_id=116&category_id=22&manufacturer_id=0&option=com_virtuemart&Itemid=1

 

Trying to think of the other connectors I've used... can't think of the brand. They're really nice, including a plastic guide for the center conductor/pin... come in a funky (and frustrating) tube pack of 25. Same manufacturer makes a really slick "starter kit" with an assortment of "stubby" connectors (F, BNC, RCA, etc.), compression tool, and stripper/flaring tool. Would love to get the kit, but can't really justify it since 99.99% of my connector use are BNC and all the others would be wastage.

Thanks I'll try stripping the sheath a bit shorter. I'm using connectors designed for RG59 and the cable is definitely RG59. One other query. Do most people strip the foil sheath off as well or leave that around the central insulator before inserting into the central barrel?

For a mere 50m, you should be able to run video, control, and power over a single Cat5e (especially if it's using 24VAC power vs 12VDC).

Thanks Soundy.

I think I'll run the video & control over a single CAT5 but power the camera locally from the garage supply.

I'm thinking of fitting a PTZ camera for a home setup. It would be mounted at the bottom of our garden on the garage. I know I could use fixed cameras but like the idea of PTZ for 'playing'!!

 

I have been looking at the Concept Pro VHSD-810EXT which is a CNB camera but branded as Concept Pro in the UK. Any comments on this camera, good or bad? The camera will be connected to a Averdigi EH1008-4 Nano DVR.

 

In terms of RS485 connections can I use CAT5e to connect the comms from the camera to the DVR. The distance is around 50m from the garage to the DVR in the house.

 

Thanks in advance.

 

 

the concept is the only ptz we use . in 3 years sent 2 back. as for as connecting to your dvr. it is a direct connection. (on back of your dvr last 2 on the green strip are for ptz control) just set both dvr and ptz to 2400 so you have control over with moblie phone. only problem videcon are trade only.

Thanks. Luckily I have a trade account with them.

Thanks Tom.

 

We're in the middle of a new build so haven't a large TV yet as we're living on site with most of our stuff in storage! However I do have a small LCD TV with VGA input.

 

I've been looking at the specs on the Avermedia monitors vs the specs on the Iiyama monitor I have and I honestly can't see why the quality would be so much different between the two. The screen size is the same, the resolution is the same and the type of display is the same. The specs for my monitor are here:

http://www.iiyama.com/gb_en/products/prolite-e1706s-1/#specification

 

I could understand a slight reduction in quality but the output on my LCD is very poor in comparison to the output from the BNC SPOT connection on the TV. Doesn't make sense.

 

Have you any recommendations for suitable monitors which ideally would have BNC outputs as well as VGA inputs? What are the Avermedia Touch range of monitors like? Any other touch monitors compatible with the Nano?

 

Thanks for your help.

 

 

Hi andy. avermedia touch monitors are good if used with the CMS software or the SA dvr/nvr but for the cost i would just stick with a good wide screen.

 

i will post you a link to my supplier for monitors. £60 19in hanspree 5 years warranty.

Perfect Tom, many thanks. Look forward to getting the link.

I'm thinking of fitting a PTZ camera for a home setup. It would be mounted at the bottom of our garden on the garage. I know I could use fixed cameras but like the idea of PTZ for 'playing'!!

I have been looking at the Concept Pro VHSD-810EXT which is a CNB camera but branded as Concept Pro in the UK. Any comments on this camera, good or bad? The camera will be connected to a Averdigi EH1008-4 Nano DVR.

In terms of RS485 connections can I use CAT5e to connect the comms from the camera to the DVR. The distance is around 50m from the garage to the DVR in the house.

Thanks in advance.

Sorry to hijack the thread but I have a related issue with crimp BNC connectors. I've experimented with crimping these but always have difficulty achieving a good result especially around the outer sheath. If I wiggle the coax when complete, the coax outer insulation sheath often comes out from under the crimp collar (I've been using three part connectors).

Any tips on getting a good crimp on RG59?

Alternatively anyone got any recommended suppliers for compression connectors as these appear more robust.

Thanks Tom.

We're in the middle of a new build so haven't a large TV yet as we're living on site with most of our stuff in storage! However I do have a small LCD TV with VGA input.

I've been looking at the specs on the Avermedia monitors vs the specs on the Iiyama monitor I have and I honestly can't see why the quality would be so much different between the two. The screen size is the same, the resolution is the same and the type of display is the same. The specs for my monitor are here:

http://www.iiyama.com/gb_en/products/prolite-e1706s-1/#specification

I could understand a slight reduction in quality but the output on my LCD is very poor in comparison to the output from the BNC SPOT connection on the TV. Doesn't make sense.

Have you any recommendations for suitable monitors which ideally would have BNC outputs as well as VGA inputs? What are the Avermedia Touch range of monitors like? Any other touch monitors compatible with the Nano?

Thanks for your help.