Jump to content
gcoolw

Getting Black screen using Panasonic WVNS202

Recommended Posts

Hi i am michael . Currently my office mostly is using DELL optiplex 745 with display adapter ( intel Q965/Q963) express chipset family.

 

now we just install panasonic WVNS202 into our office as well. By default this model camera have Mpeg display or Jpeg display.

 

when i use Mpeg display i can just see a BLACK screen but i am able to capture picture from the black screen. i have disable all firewall and antirus . Result is same. BUT when i use IBM notebook or ACER PC all is working fine.

 

anybody encounter this problem with this dell pc ? It is something to do with display chipset or hardware problem.

 

Appreciate for help. Thx

Share this post


Link to post
Share on other sites

Try removing and reinstalling the viewer software.

 

Download the latest from panasonic's website.

Share this post


Link to post
Share on other sites

I am not familiar with this camera, so I will only guess at your problem.

 

 

This may not be the issue but it may be worth a try.

 

Delete your temp Internet Files. Refresh your browser, and then try to connect again. You should get an active x prompt to download.

 

If you see any warnings then go ahead and download anyways.

 

It may say something about:

 

The Application's digital signature has an error (or)

 

The digital signature was generated with a trusted certificate but has expired.

 

Download the active x, and run.

 

_____________________________________________________________

 

You might need to update the active x software to the highest number, but I really doubt this is the issue.

 

_____________________________________________________________

 

You may have a problem with your graphics card. You may have to update the card.

Share this post


Link to post
Share on other sites
You are most likely running Internet Explorer version 7. Panasonic is compatible with IE6 or less, remove IE7 and install IE6 and you should be fine.

 

Very good function with this!

Share this post


Link to post
Share on other sites
You are most likely running Internet Explorer version 7. Panasonic is compatible with IE6 or less, remove IE7 and install IE6 and you should be fine.

 

I have installed several NS202, NS202A, 284, and 484's and have not seen any issues with IE7.

Share this post


Link to post
Share on other sites

You could try removing the ActiveX file and reinstalling. As mentioned before, also try uninstalling the viewer software. It would be best to remove the software first then the ActiveX file; Get the latest version from the website and then install.

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×