daniely87 0 Posted February 20, 2011 hello! have recently purchased a Sanyo HD 3500P http://cctv.gg/PDF/sanyo.pdf specs clearly state "Horizontal:(16:9) 34.6 to 102.2° (4:3) 31.7 to 93.0°, Vertical: (16:9) 19.5 to 55.4° (4:3) 23.8 to 68.4°, Diagonal: (16:9) 39.4 to 109.7° (4:3) 39.6 to 118.9°!" i can barely get it up to 90 degrees!....there seems to be NO techincal support number, tried emailing sanyo..NOTHING... http://uk.sanyo.com/AssetBrowser/SSME/Disc%206/cctv/kamera/manual/SANYO_VDC-HD3500P_setup_manual_GB_ALL.pdf if you view that link, page 5 "camera angle" shows what looks like 1, 2 and 3 angles / axis..... "3" on wall mount, doesn't move that way at all....although to make it "diagonal" surely i must move this. i do not wish to break it...i am quite disappointed that for such an expensive camera there seems basically zero support.... any help on what i am doing wrong would be much appreciated! thanks. Share this post Link to post Share on other sites
tomcctv 187 Posted February 20, 2011 hello! have recently purchased a Sanyo HD 3500P http://cctv.gg/PDF/sanyo.pdfspecs clearly state "Horizontal:(16:9) 34.6 to 102.2° (4:3) 31.7 to 93.0°, Vertical: (16:9) 19.5 to 55.4° (4:3) 23.8 to 68.4°, Diagonal: (16:9) 39.4 to 109.7° (4:3) 39.6 to 118.9°!" i can barely get it up to 90 degrees!....there seems to be NO techincal support number, tried emailing sanyo..NOTHING... http://uk.sanyo.com/AssetBrowser/SSME/Disc%206/cctv/kamera/manual/SANYO_VDC-HD3500P_setup_manual_GB_ALL.pdf if you view that link, page 5 "camera angle" shows what looks like 1, 2 and 3 angles / axis..... "3" on wall mount, doesn't move that way at all....although to make it "diagonal" surely i must move this. i do not wish to break it...i am quite disappointed that for such an expensive camera there seems basically zero support.... any help on what i am doing wrong would be much appreciated! thanks. hi sit back and read the instuctions again. have you undone the two lock screws. and also you do know you can turn the lens to get it to go diagonal. monted many sanyos to walls and ceilings. Share this post Link to post Share on other sites
daniely87 0 Posted February 20, 2011 hello! have recently purchased a Sanyo HD 3500P http://cctv.gg/PDF/sanyo.pdfspecs clearly state "Horizontal:(16:9) 34.6 to 102.2° (4:3) 31.7 to 93.0°, Vertical: (16:9) 19.5 to 55.4° (4:3) 23.8 to 68.4°, Diagonal: (16:9) 39.4 to 109.7° (4:3) 39.6 to 118.9°!" i can barely get it up to 90 degrees!....there seems to be NO techincal support number, tried emailing sanyo..NOTHING... http://uk.sanyo.com/AssetBrowser/SSME/Disc%206/cctv/kamera/manual/SANYO_VDC-HD3500P_setup_manual_GB_ALL.pdf if you view that link, page 5 "camera angle" shows what looks like 1, 2 and 3 angles / axis..... "3" on wall mount, doesn't move that way at all....although to make it "diagonal" surely i must move this. i do not wish to break it...i am quite disappointed that for such an expensive camera there seems basically zero support.... any help on what i am doing wrong would be much appreciated! thanks. hi sit back and read the instuctions again. have you undone the two lock screws. and also you do know you can turn the lens to get it to go diagonal. monted many sanyos to walls and ceilings. thanks for reply! have read it about 3x and asked a couple of other people! not sure how to turn the lens as that part is motorised..., just how the manual shows it, its as if "number 3" and the 2 arrows are the 3rd axis.....i have totall removed screws.....perhaps it is already getting 120 and i dont think it is....but hmm the manual isn't exactly detailed...:/ Share this post Link to post Share on other sites
tomcctv 187 Posted February 20, 2011 hello! have recently purchased a Sanyo HD 3500P http://cctv.gg/PDF/sanyo.pdfspecs clearly state "Horizontal:(16:9) 34.6 to 102.2° (4:3) 31.7 to 93.0°, Vertical: (16:9) 19.5 to 55.4° (4:3) 23.8 to 68.4°, Diagonal: (16:9) 39.4 to 109.7° (4:3) 39.6 to 118.9°!" i can barely get it up to 90 degrees!....there seems to be NO techincal support number, tried emailing sanyo..NOTHING... http://uk.sanyo.com/AssetBrowser/SSME/Disc%206/cctv/kamera/manual/SANYO_VDC-HD3500P_setup_manual_GB_ALL.pdf if you view that link, page 5 "camera angle" shows what looks like 1, 2 and 3 angles / axis..... "3" on wall mount, doesn't move that way at all....although to make it "diagonal" surely i must move this. i do not wish to break it...i am quite disappointed that for such an expensive camera there seems basically zero support.... any help on what i am doing wrong would be much appreciated! thanks. hi sit back and read the instuctions again. have you undone the two lock screws. and also you do know you can turn the lens to get it to go diagonal. monted many sanyos to walls and ceilings. thanks for reply! have read it about 3x and asked a couple of other people! not sure how to turn the lens as that part is motorised..., just how the manual shows it, its as if "number 3" and the 2 arrows are the 3rd axis.....i have totall removed screws.....perhaps it is already getting 120 and i dont think it is....but hmm the manual isn't exactly detailed...:/ hi the lens holder is the third axis. you just need to turn it. Share this post Link to post Share on other sites
daniely87 0 Posted February 20, 2011 ahh, ok, will try that later, thanks! on the diagram it shows the arrows either side of the plastic sort of triangle....yet that was fixed...and i am so worried about breaking it, it said do not move motorised part by hand...! i think it was actually you that linked me to the sanyo 4mp range a few months ago! thanks for that! much better value than axis i think...although...is there actually any technical support hotline for them!? thanks again! Share this post Link to post Share on other sites
bpzle 0 Posted February 20, 2011 Are you an end user or a dealer/ integrator? Share this post Link to post Share on other sites
