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cooper1234

User is locked!

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I posted this early but I think it was the wrong forum.  My qsee system  is about 4 years old.  The DVR is a QC588.  About 3 months ago I started getting a User is locked message.  This means I can't view the cameras  remotely and on WIFI.  It's random, it could happens several times in one day or not for a couple of weeks.  The only way I can view the cameras is to turn the DVR off and back on to reset.  Not very practical if your not at home...

My earlier post a suggestion was made to update firmware but when I looked into that it was questionable if I was looking at the right firmware and there was allot of warning from Qsee about not loading the wrong firmware.

Any thoughts?

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Main  DVR screen works with no warning window.. 

The User Locked message is  on the Android Qsee App screens. No App functions are usable without getting the User Locked Window. 

My Laptop in another room which works on WIFI will not load cameras but no User Locked warning window. 

My notebook which also works  WIFI will load cameras and work properly.

Everything works when you reset the dvr by unplugging and plugging it back in.

Thanks.

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