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cray27249

Hikvision NVR Admin Password not working

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I installed a DS-7608NI-E2/8P NVR 2 weeks ago. Customer calls and says it's no longer working. Come back to site and I can't get in to admin account. Startup wizard was on screen.  I called Hikvision and they say its unauthorized and wont help. Can I get help here resetting password. I have downloaded SADP tool but have not had any luck using it. Any help would be greatly appreciated.

 

thanks

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Thanks for the quick reply.  The SADP tool says the start time is 2/19/2019. Will the code work for that date? Also do I put the code in the password space under admin?

 

Thanks again

 

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this is my first post, today bought a used hikvision dvr, the seller has forgoten the password, tried many combinations but not use. It is hikvision model is DS-7104HGHI-F1/N and serial no. 676007627

please help...........

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