Lolbrad

[Lolbrad 0]

Hi All, we have an onyx falcon which was a replacement screen for a faulty one we had. We’ve never installed/configured it and the password recommended to use on the instructions isn’t working. Is there an engineers over-ride we can use on the admin username ?

[tomcctv 187]

Hi. What code did you use ?

have you bought it new or secondhand 

[Lolbrad 0]

123456 it’s what it advises on the instructions 

[tomcctv 187]

29 minutes ago, Lolbrad said:

123456 it’s what it advises on the instructions 

Ok so it can’t be new ...... has it been used before ?

 

it is not good practice to give out passwords you could be an employee or other and wants access to recorder 

123456 only available on first install 

did you buy new

[Lolbrad 0]

47 minutes ago, tomcctv said:

Hi. What code did you use ?

have you bought it new or secondhand 

It was a new replacement from the wholesaler. We plugged it in but never configured it. Had new fitted wardrobes put in and just never bothered connecting the cameras back up..... until now!

[Lolbrad 0]

We thought we might of changed the password it we’ve tried all of the 3 possibilities we would have used, and we never changed the under name as it o my gives us admin as an option.

it’s a home security system, not commercial.

[tomcctv 187]

Ok under we’re you enter password ...it says forgot password it will give you a qr code

[Lolbrad 0]

Still getting the wizard setup option as well ??

[Lolbrad 0]

No QR code, asks for security question but we never set one ?

[tomcctv 187]

Hi it should also say retrieve password

[Lolbrad 0]

Yes it does but then asks for an answer to a security question, but there’s no question in the drop down pick list ?

It gives the option for a dynamic password??

[FuncBrutha 0]

I’m in exactly the same boat. Hope you don’t mind me piggybacking. Changed my password and have now forgotten it. 

[Lolbrad 0]

Waste of money, cameras are just redundant now.

might see if we can get an expert out to the house.

[tomcctv 187]

13 minutes ago, Lolbrad said:

Waste of money, cameras are just redundant now.

might see if we can get an expert out to the house.

So what happens if you choose dynamic

your recorder puts up a code I need that code

you can call onyx but they will ask you the same and also the manufacture the same

we’re are you located

[Lolbrad 0]

@tomcctv any other suggestions? It’s a TB1 we’ve had it over a year and it made in 2019 ?

[Lolbrad 0]

24 minutes ago, tomcctv said:

So what happens if you choose dynamic

your recorder puts up a code I need that code

you can call onyx but they will ask you the same and also the manufacture the same

we’re are you located

Sorry @tomcctv the replies are delayed. If we choose dynamic code we get a new window with a device model number, then the MAC address, then the current time. Then an empty field saying dynamic password.

[Lolbrad 0]

Just now, Lolbrad said:

Sorry @tomcctv the replies are delayed. If we choose dynamic code we get a new window with a device model number, then the MAC address, then the current time. Then an empty field saying dynamic password.

I’m in Liverpool 

[tomcctv 187]

I know exactly what unit you have I have sold 100s of them 

the manufacture is TVT tech you might find better advice on there website

[Lolbrad 0]

6 minutes ago, tomcctv said:

I know exactly what unit you have I have sold 100s of them 

the manufacture is TVT tech you might find better advice on there website

Do you have the website address, the one I’ve found isn’t secure.

[tomcctv 187]

http://en.tvt.net.cn/service/download196.html

 

it will be under IP managment

 

am only 20mins away if you still have problems

[tomcctv 187]

6036huanyuan