falconmp 0 Posted July 14, 2016 I am trying to set up our DVR system for remote viewing. Currently I can see the cameras via the SmartPSS program as long as I am on the same network as the cameras. When I switch to our other network to view them remotely and use the external static IP and port 37777 it will not connect. I have forwarded the ports via the router, tried every combination of ip address and port set up on Smart PSS. Any feedback is appreciated. Additionally, I cannot connect even if I'm on the same network through the web interface. The cameras appear with x's on them and there is a puzzle piece icon on the screen. Do I need some sort of flash plugin? Any advice? Share this post Link to post Share on other sites
appletea 0 Posted July 22, 2016 I know for mine, it only works on internet explorer, I get the puzzle piece icon in google chrome and firefox. I used to have a similar problem but it was only because it was set on substream by default so it connected fine after setting it on mainstream. Edit: I also had to disable DHCP on my DVR, as well as using a different IP address for the service port and making sure the IP address on the DVR matches the one forwarded on the router. P.S I'm no expert but I hope my past experience can help you. Share this post Link to post Share on other sites
