aliciac

Hi again! Thanks for your reply Mitstarion. I'm still stuck on one issue but have managed to access my DVR from home using the Video Server E software and via Internet Explorer, but have achieved this only by setting the DVR's Network settings to my current IP address and DHCP mode, like this: NETWORK MENU: Network Type: DHCP (other options are Static and PPPOE) DNS: My current IP address Port: 80 So even though this setup works, I'm aware that once I restart my cable modem, I'll have a new IP address and thus will have to change the IP address entered into the DVR. So I may be wrong, but I think that my DVR settings should be as follows and have now put them back to these default settings: NETWORK MENU: Network Type: Static DNS: 192.168.1.10 (my DVR's default) Port: 80 But with the DVR set up like that, although I can access my DVR from the store computer (same location) since they are plugged into the same router, I can't from home. My router is a Linksys WRT54G, and attached to it is a standard Windows XP computer and my DVR, both connected to the router with patch cables. In my router's security settings, I have disabled the firewall and unticked these following options: Block Anonymous Internet Requests Filter Multicast Filter Internet NAT Redirection Filter IDENT(Port 113) This is just in case my router is blocking me from connecting to my DVR away from my store. Please let me know if I should re-enable any or all of these if they do not affect me connecting from outside. In the Port Forwarding menu of my router, I have set the following: Application: DVR Start: 80 End: 80 Protocol: Both (TCP and UDP) IP Address: 192.168.1.10 Enable: Yes Finally in my router's DDNS settings. I have created a free account with dyndns.org and set the details within my router, and my router reports that the IP address was sucessfully updated. So having done all that, why is it still not working from home, either through Internet Explorer and using my dyndns.org host name or through Video Server E and using entering directly my IP address? I would have thought that with these settings, Video Server E at home would contact my store's router, which would then direct it to my DVR based on the fact that the IP addresses in my router's port forwarding menu and the IP address set in my DVR match. As I say, the only way I can get it to work at the moment is by entering my current IP directly into my DVR's Network settings and also setting the DVR's Network setting as DCHP and not Static. I've noticed though that once the DVR is set as DCHP, my router's DHCP Clients Table lists it as a random IP in the form 192.168.1.***. And when the DVR is set as Static, the DVR does not appear in my router's DHCP Clients Table. Presumably the reason as to why this is must be obvious to those in the know? I'm confused, please help! Sorry the question is so longwinded. Maybe the answer could help someone else in the future too. Thanks again! Alicia.

Tom, Thanks for your reply. Sorry for the delayed response, was on holiday until yesterday. I tried what you suggested, but it's still not working, so I think I must be missing something. I went to a website from my store's computer and obtained the IP address (after searching "my ip" in Google). At home I typed this into Internet Explorer just as you suggested, but it just takes me to a Google search results page. I have installed Video Server E at home too and entered this IP address into that too, but it says "Login procedure failed". I haven't reset the cable modem or router in my store and so the IP address has not changed. Also I have tried changing the IP address in my DVR's menu to match the one I obtained from the website, but this too does not work when I log in from home. Do you know what else the problem could be please? Thanks a million! Alicia.

Hi again! Thanks to everyone for their replies and help, and especially to Tom for his offer, but I have now had the issue resolved. I managed to get hold of a video distribution amp for free from a neighbouring business who weren't using theirs. Although it's an old one, it seems to have done the trick! So thanks again! Whilst I'm here though, I wonder if I could cheekily ask for help on another issue! It's regarding viewing my CCTV system from home. Basically my system (CPCam CPD505 (also known as AVTech AVC787 I have learnt)) has always been connected to my broadband cable router (Linksys WRT54G) via an ethernet cable by the original installers, but I have never managed to view the system remotely. Included with the system was software called Video Server E, which I now understand to be quite popular with CCTV systems. Well I've installed it on my computer in the store and am able to log in and view everything as normal. In fact the Search option of the software finds my CCTV system in the Device List. At the moment I am logging on with the default user name and password and the IP as 192.168.1.10 and the Port as 80. As I say, this works well, but I suspect it only works because both the CCTV system and my computer in store are connected to the same router using ethernet cables. How can I however access my CCTV from home, i.e. through the Internet? I have searched the manual for an answer to this, but to no avail. Also I am a bit confused when it talks about DDNS. Obviously from home the IP address to connect will not be 192.168.1.10, and I tried the store computer's IP address (obtained from my router's configuration page). Could it be that the router is blocking my access attempts from home? I have a feeling I'm missing something important here. Also, I have a dynamic IP address from my ISP, not static - do I need a static IP address or is there a way around this? Thanks very much again! I'm learning lots here! Alicia.

Hi Tom! Thanks for your quick reply. Yes I am in the UK, but didn't think that would make a difference. Do you know where I could get a BNC splitter with a power booster? I've searched Google, but can't find one. If you could post a link, that would be great! Thanks again! Alicia.