epcjay

Unless one follows a thorough process prior to provisioning a cctv system, you will find that the majority of your expenses will be in returning to a customers site to redo, move, reposition cameras.

 

Before ever installing a camera, you should make sure that the customer understands and visualizes exactly what he is going to get.

 

We spend a lot of time on compiling the initial operational requirements - in order that a specific measure is established when performance is disputed. Customers sign off the operational requirements before we compile the technical specifications. The technical specifications flow from the OR and describe the motivations behind the decisions taken, as to transmission media mountings, resolutions, recording, etc. Once again the customer signs this off before we commence with installation.

 

At this stage we develope a detailed scope of work - which basicly highlights each task to be performed and the materials to be used - once agreement is reached on the scope of work, we commence with installation.

 

Post installation we go through the hand over process , which is greatly simplified by the presence of the OR, TS and SOW. Usually the handover is just a formality in which the customer signs off each element of the Scope Of Work, and acknowledges that the objective defined in the OR has been met.

 

While this may seem to be a lot of work, without it - a lot of your companies resources will be spent on modifying installs, before you get paid.

 

While this may not help you with this particular install, since you mentioned it is your first - you might want to look into similar processes going forward to avoid this kind of thing. In addition, these processes will ensure that you actually do address your customers expectations.

Thanks for your thoughtful insight. I will take this into future consideration.

Well, I have to push them together back in the hole right? Or if i ever have to pull them back out?

Supplier said they are ok for outdoor use ...

In my opinion, I installed it this way because servicing or troubleshooting will be a hell lot easier with an electrical box.

If not, the size of the hole in the joint would be at least the width of the DC and BNC tape together right?

I'm running at CAT6 cable, so I'm using and these

The width of these would be put together will be 1.6 inches minimum. Thats pretty big

I started a new business with installing security cameras, and I'm still learning the tricks of the trade. Sorry if I sound like a beginner.

My client is upset with the installation I installed for him and I'm looking for some ideas to solve it.

here's a picture of the install I did. There are 7 around the house with more less similar.

I used outdoor boxes, then placed the camera on top. The box itself is silver (white was not available) The BNC and the power connect inside as my ends would not fit though the hole (though I could drill it bigger).

He is upset that the box is showing, and wants it more "smoothed transition". He said either drill a hole in the brick, so the box would be inside, or install it on the soffit. Drilling a hole in the brick would be a big job as I may not have all the tools to do that, so I agreed to move 4 cameras into the soffit but the other 3 don't have soffits above other than the 2nd floor. The image would be too small if its on the second floor.

My cameras never came with a matching outdoor box either.

Any ideas would be great.

So far I've thought about spray painting the silver box, or put a piece of white plastic over the silver box to best try and match the camera housing.

Your power supply sounds like its toasted. Have you tried hooking up one camera at at time?

Hi All,

I am having trouble connecting to my DVR. It uses a DVROCX.OCX active x plugin. The ActiveX will run and show the login screen but it appears to have trouble connecting, like a firewall issue of some sort.

Troubleshooting from internally, the website appears to work on IE8 without issue. Any thoughts and tips?

First off, lets get it working internally first. Forget the DYN stuff + ports required on your router.

It seems like a plugin is trying to install on your computer, but it won't install. Try adding you newly changed DVR's IP address into the "Local Intranet" group. Instructions below:

1. Click "Tools" in the top menu bar, or the "Tools" button on the Explorer Bar, and then select "Internet Options."

2. Select the "Security" tab.

3. Select the "Local Intranet" icon near the top of the window, and then click the adjacent "Sites" button.

4.Click the "Advanced" button.

5.Type the URL of the site you want to add in the "Add this website to the zone" field, and then click the adjacent "Add" button. Repeat this step to place additional websites within the Intranet Zone. (this is where you type your DVR's websites)

6. Click "Close," "OK" and "OK" on the next three screens, respectively, to close the open dialog boxes and confirm your changes

7. Clear all cache and cookies and history of your internet explorer.

8. Close IE and reopen, and try again. Does the activeX start to run?

Hi,

I've been learning about CCTVs lately ever since I installed my first 12 cameras for a small business. I never knew how incredibly easy it is and how it's very related to computers (which is my profession)

Glad to join!