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Support_GeovisionUSA

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Posts posted by Support_GeovisionUSA

  5. Posted

    Hi Azaffiro,

     

    Too bad to hear that you are thinking to swtich to blue Iris.

     

    To integrate GV camera to blue iris, the best way is to contact their customer service regarding how to add 3rd party camera to their system.

    All of GV camera support ONVIF, PSIA and RTSP.

     

    You can find the RTSP command of GV camera here.

    http://www.usavisionsys.com/forums/viewtopic.php?f=16&t=143&p=143&hilit=rtsp#p143

     

     

    If you are concerned about the pricing of our cameras, we actually have economic model- "target series camera" which the price is very good.

    http://www.usavisionsys.com/mirror/english/3_1_IPcam.html

     

    WDR IR mini fix dome: http://www.usavisionsys.com/mirror/english/Prod_GVIPCAMEFD1100.html

    WDR IR bullet

    http://www.usavisionsys.com/mirror/english/Prod_GVIPCAMEBL1100.html

  7. Posted

    Hello,

     

    For GV-Aview/ Iview (connect to DVR/ NVR)

     

    1. On the DVR/NVR.

    Please go to the Network button > webcam server. under the Server tab make sure the Run GeoHTTP Server option is checkmarked. make sure the Mobile tab is checkmarked too. and also make sure under the JPG tab that the Create JPEG/GIF file(s) option is checkmarked, then click OK so that the word Web shows up in the blue bar to the right of the software.

     

    2. then make sure that your ports 80 4550 5550 8866 (for live view) and 5552 5511 (for playback) are open if you intend to do remote viewing and playback

     

    3. please make sure the number of characters in the password needs to be equal or greater than the number of characters in the username

     

     

    The default port on login page of GV-aview/ iview is using 8866 (mobile port)

     

     

    For GV-Eye. (connect to camera directly)

    Make sure you have open "vss port" of camera.

  10. Posted

    Hello MrSing,

     

    Can you please contact our tech support, we need more infomtaion to trouble shoot for you.

     

    Please make sure you have the model and hardware version of the captture card you have. It's printed on the card itself.

     

    Since the camera works fine on 8.5.9 in the past, have you tried reinstall 8.5.9?

    Sometimes if some component of the system corrupts, you can try defaulting the system by using fast backup and restore http://www.usavisionsys.com/forums/viewtopic.php?f=9&t=9&p=11&hilit=fast#p11

    or reinstall 8.5.9

     

    Tech support (949) 583-1519#2 or

    Live chat http://www.usavisionsys.com/ or

    Email: support@usavisionsys.com

  11. Posted

    Hello PA2001,

     

    Please refer to this link. There are the 3rd party camera that we have tested.

    http://www.geovision.com.tw/english/product/SupportIPCAM_hikvision.asp

     

    If you dont see your cameras listed on that link,

    GV-System also allows for integration with all other IP video devices compatible with ONVIF, PSIA standards, or RTSP protocol.

    Please double check with the manufacture for the protocol of that cameras support.

    if the camera support Onvif S, PSIA or RTSP, then you will be able to integrate the camera to GV-system.

  17. Posted

    1. please connect the analog cameras to TV to make sure the cameras are working.

    2. Try connecting to those two black image cameras by using the same pigtail and channel from working camera to isolate is the issue from pigtail (cable) or channel (card itself).

     

    Please feel free to contact our tech support, we would love to troble shoot for you.

     

    Tech support (949) 583-1519#2 or

    Live chat http://www.usavisionsys.com/ or

    Email: support@usavisionsys.com

  18. Posted

    Please make sure the numbers of characters of password is equal or longer than ID.

     

    Also have you changed http port?

    If you do, make sure you use IP: xx.xx.xx.xx:http port to login.

     

    for ex, if http port is 81, the IP that you login at GV-Aview is xx.xx.xx.xx:81)

    IP: xx.xx.xx.xx:81

    Port: 8866

    ID:

    PW:

     

     

    Please feel free to contact our tech support, we can try to connect to you DVR on our site and trouble shoot for you.

     

    Tech support (949) 583-1519#2 or

    Live chat http://www.usavisionsys.com/ or

    Email: support@usavisionsys.com

  19. Posted

    Hello hundleton1,

     

    Please refer to the tutorial video below for how to configure motion detect.

     

    ftp://geo-demo-japan.dipmap.com/UI_demo/GV-System/MotionDetectionAssociated/D5%20-%20Motion%20Detection%20Associated%20Group.htm

     

    If after follow the instruction, the motion detect seems not working, please feel free to contact our tech support.

     

    Tech support (949) 583-1519#2 or

    Live chat http://www.usavisionsys.com/ or

    Email: support@usavisionsys.com

  20. Posted

    Hello,

     

    Please refer to the compatible list on the link.

     

    http://www.usavisionsys.com/forums/viewtopic.php?f=17&t=200&p=197&hilit=ptz#p197

     

    Please note that GeoVision's Pelco P and Pelco D are designed for official Pelco PTZ cameras.

    If you are using a different PTZ camera brand (other than Pelco) that also uses Pelco D or Pelco P protocol, it may or may not get its full functionality due to protocol incompatibility.

  21. Posted

    hello,

     

    To setup GV-iview or Aview,

    on the software,

    1. please go to the Network button > webcam server. under the Server tab make sure the Run GeoHTTP Server option is checkmarked.

    2. make sure the Mobile tab is checkmarked too. and also

    3. make sure under the JPG tab that the Create JPEG/GIF file(s) option is checkmarked, then click OK so that the word Web shows up in the blue bar to the right of the software.

     

    and then make sure that your ports (for live view) are open.

    http: 80

    command: 4550

    DATA: 5550

    Mobile: 8866

    and 5552, 5511 (for playback) are open if you intend to do remote viewing and playback

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