Regarding for above issue,we have tried best and also provided the best solution for this customer,Mr Simon.Both sides have solved the problem with the satified results 5 monthes agao.
The problem: Mr Simon bought some cameras from us in January,2014.After received the goods and feedback the problem for us,we follow up it timely.He mentioned that some IMX138+FH8520 CCD boards which are couldn't work at night,he asked send back these CCD boards and replaced all new for him.
After received CCD boards ,Cantonk Technical Support Engineer tested and found these cameras are wihtout IR,so they had not night vision and wouldn't have good effort on the low illumination .But during the day,all of these CCD boards were work very well.Mr Simon also clearly this issue.
However,we take attention into customer's requirement,agreed to replace all new CCD boards for Mr Simon.Then both of us solved the problem with satified results.
Cantonk attaches great important to all customers and our cooperation.Also believe that each customer's credibility.But really can't believe exist this article.So we contact with Mr Simon about this issue again.
Quotes from Mr Simon email with the requirement to remove this article
What can you offer me to remove the announcement
You can send me samples of products that you think are suitable .
I might be able to remove the article if you send me some sample cameras to convince me to ever want to order with Cantonk again if not the article remains and No order will be made
I am heading towards hd-sdi cameras if you think you have suitable products that can offer great picture at night with no IR please let me know
Ok send ones with IR
Yes that sounds great
Sincerely we don't want to waste more time from customer and ours.Cantonk agreed to offer free one camera for Mr Simon which he asked.
Quote from Mr Simon email asking more and more free cameras.
Im afraid for me to remove the article including the youtube video that has had nearly 700 views I will require more than one camera as I think this would be quite beneficial to Cantonk.So if you would like me to help Cantonk by removing the article and also by removing the youtube video my request Is as follows
I do not think this is unfair this would be merley a wise investment on Cantonks behalf as im sure this would be impacting your sales by much more than 11 of your cheapest cameras
If you send the cameras the article will be removed and so will the video as I said before this is my final offer otherwise I would prefer to keep the article on there than to accept one camera as compensation for my time and money.
We try our best to provide the best solution for Mr Simon,but regarding not agree to offer this unfair requirement,he won't remove this article,we can't accept again.It will be unending requirement.Thanks.
Beware of Cantonk and other cheap chinese manufacturers
in Security Cameras
Posted
This response from Cantonk Corp.,Ltd .
Regarding for above issue,we have tried best and also provided the best solution for this customer,Mr Simon.Both sides have solved the problem with the satified results 5 monthes agao.
The problem: Mr Simon bought some cameras from us in January,2014.After received the goods and feedback the problem for us,we follow up it timely.He mentioned that some IMX138+FH8520 CCD boards which are couldn't work at night,he asked send back these CCD boards and replaced all new for him.
After received CCD boards ,Cantonk Technical Support Engineer tested and found these cameras are wihtout IR,so they had not night vision and wouldn't have good effort on the low illumination .But during the day,all of these CCD boards were work very well.Mr Simon also clearly this issue.
However,we take attention into customer's requirement,agreed to replace all new CCD boards for Mr Simon.Then both of us solved the problem with satified results.
Cantonk attaches great important to all customers and our cooperation.Also believe that each customer's credibility.But really can't believe exist this article.So we contact with Mr Simon about this issue again.
Quotes from Mr Simon email with the requirement to remove this article
Sincerely we don't want to waste more time from customer and ours.Cantonk agreed to offer free one camera for Mr Simon which he asked.
Quote from Mr Simon email asking more and more free cameras.
We try our best to provide the best solution for Mr Simon,but regarding not agree to offer this unfair requirement,he won't remove this article,we can't accept again.It will be unending requirement.Thanks.
Best Regards