glenna

Hello, I have a big problem with my Dahua DH-SD6C84E-GN. Need the right PTZ version. Got the wrong ptz update file.The version that is on the camera does not work properly. When I control the camera to the right it goes to the left. Have talked to the Chinese company I bought the camera off. They just sent me the new firmware of the camera, not the ptz firmware that I need. They can't supply it to me. Hope someone can help me with this. Here's the serial number off my camera : 3K028D7PAN00226 Device Type DH-SD6C84E-GN System 2.623.0000000.1.R Build Date: 180627 PTZ Version 2.300.0000000.4.RHNS_170814_23631. Think this is wrong version Need this one PTZ Version 2.300.0000000.4.RHNW_170814_23631 Best Regards Roy