andy_geovision

Dear cctv_down_under, Check the point # 2 Losse connection possible?? In general this message occurrs.... **when drivers are not installed properly. **when there is a loose connection between capture cards and PCI slot **when there is no USB dongle.... **when using the wrong software version with wrong GeoVision Capture cards.. Best regards.... ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287 www.geovision.com.tw

Dear BBNC, Please choose one of three specific USB wireless cards for Video Servers. 1. Edimax, EW-7318Ug, http://www.edimax.com.tw/ 2. D-Link, DWL-G122 rev.C1/USB (must be C1 version), http://www.dlink.com 3. Linksys, WUSB54GC, http://www.linksys.com/servlet/Satellite?c=L_Product_C2&childpagename=US%2FLayout&cid=1134691790190&pagename=Linksys%2FCommon%2FVisitorWrapper We strongly recommend the clients to use RJ 45 cable, instead of wireless network card, for stable internet connection speed..... Best Regards, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287 www.geovision.com.tw

Dear Kao, The easiest way to run the HyperTerminal Test. ** You will need a crossover RS232 cable and a laptop. < You will not need a POS data capture box. > ** Connect the laptop with POS machine by using a crossover RS232 cable. ** Follow procedure inside the attachment. Please confirm that you have correct COM ports and baud rate. ** The result of HyperTerminal test must be exactly the same as your printer receipt. If you didn't see any transaction showing up on the result of HyperTerminal test, most likely your POS machine is not compatible with GeoVision product or your POS machine is using Graphic mode. Always run the hyper terminal test before purchasing any GV Data Capture boxes... If the distance is a matter to you, Yes...ethernet version is a good choice... Sincerely, ______________________________________________ Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287 www.geovision.com.tw

Dear All, For blackberry.... I haven't heard anything new.. For iphone.... GeoVision is working on iphone at this stage... version 8.2 doesn't support iphone yet... Sorry for all the inconvenience... Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

No, I have the full release. I can send you the hosts file that is giving me trouble if you like. send me the HOST.ini let me test it please.... Thank you.... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Yes, you can integrate the GV IP camera into GeoVision software. Yes, it is under " Add IP Camera section " But you have to use version 8.2.... By doing the integration with DVR, you can have use all the functions under the DVR and applied to GV IP cameras... by the way, there is no extra procedures you need to do... By doing the integration with GV NVR < pure software only, no capture cards >, you can have use all the functions under the GV NVR and applied to GV IP cameras... by the way, you need to purchase a USB dongle for GV NVR software. Any questions, please let me know.... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear All, Please update the GV IP cameras to the latest... 2008/02/20 http://www.geovision.com.tw/english/5_0.asp Let me know if any GV IP questions... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Yes, if your HDD is bigger enough to save the video files for 30 days. Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear All, To JohnHardy.. With GeoVision version 8.12 or higher will support Windows Vista To CameraGenius... 8-9 scale under motion detect.. I will put the recommendation on this... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear All, I had tested the GeoVision version 8.2. I simulate the problem as 501 mentioned.... exporting/importing the hosts in the Multiview... I had no problems with import/export functions.... By the way, PIP/PAP functions can't be saved... but you can try screenshot.... Is it possible that you guys got the version 8.2 beta ? Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Simo923, Starting with version 8.2, you can save each individual camera in different HDD.... however, before version 8.2 all the cameras will point back to a specific storage location. Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Simo 923, Yes, we have 16 channels and 16 audios. You can consider something like GV 1480 cards. The audio and video can be worked separately or together. >> Now, the operators will be using seperate workstations to access all 64 channels. Using the CMS software (is this correct?) will they see each individual server and have to select it or will they just see all 64 channels seamlessly. If they use the E-Map will they have to have 1 for each server or can it group them overall. Yes, you will use something called CMS.. to view all 64 channels in one monitor. And yes, by using remote emap function access each DVR's map and view the cameras in live. Or you can group different DVRs' cameras into one map... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear All, Please contact our sales for the latest update information.... I believe the version 8.2 is coming very very soon.... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear BBNC, Have you opened up the port 10000 by defaut in the router? Are you able to connect your VS under the same LAN? Try to access your VS in the different remote PC..now.. what happens? Provide me with your VS IP address, userID and password... Let me try it..... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear All, For the alerts, GeoVision has three kinds, email, hotline and SMS. If you are using hotline alert, here are the specific external modem you need to use. Please check the follwing. GeoVision product supports most of modem manufacturers, those modems (external modem only) use following chipsets: 1. ZyXel chipset (external modem only) 2. Lucent chipset (external modem only) The following models were also reported working well with GeoVision system. 1. ZyXel Omni 56k Modem 2. LEMEL MD-56k Modem 3. APOLLO External Fax Modem 56k 4. 56k Lucent External Modem (Computer Associates) 5. Aztech 56k External Modem 6. DSI (Digicon systems) DI3635-1 with Creative Modem 7. DSI (Digicon systems) DI5655 with Creative Modem 8. Pine Group FM-3711 Modem 9. Rockwell 6793 PCI Modem 10. Triplex Spade2 Dual Mode modem card (PCI card) Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Schwazche, With the latest version 8.2, you are able to GV IP camera or the third party cameras integrated with GeoVision 8.2 system. Then you should be able to view the cameras through the webcam servers. We have specific IP cameras for 8.2 such as Sony, panasonic or axis. For more information, please contact our support line for IP camera list. Thank you for your time. Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear All, Unfortunately, we have limited support for blackberry cellphone.. Eventhough blackberry can use JPeg mode to view the cameras but the live performance in the cellphone isn't as good as other non-blackberry cellphone.. Really sorry for the inconvenience. Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Ayalas, Unfortunately, no... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear CollinR, Please check a couple things for me.... In the GeoVision software, click configure icon >> system configure a system configure window pops up.. go to general setting tag.. look at the left hand side of the window. did you see an option called " MiniView for remote desktop "? If you have this option checked, please uncheck this option. did you see another option called " Enable directdraw function "? Please check this option. Then restart the geovision software by the last startup setting... let me know the result... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Stantonhog, What GeoVision software version are you using? Are you using any screen-saved function in Windows? Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Yoyob, Please try DMMultiview application to view your cameras remotely.. You can download DMMultiview application in geovision website.. Go on to our website >> click download > download DMVSMultiView in the vista machine.... Let me know the result... Thank you.. Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Scoobydoo, Unfortunately, GV 1000 card only supports up to version 7.05 not the latest software version 8.12. Sorry for the inconvenience Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Crirvine, No problems.. Please post your clients problems on the forum. or you can email to GeoVision Support account.. I will try my best to help users with the technical problems.. Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8377 ext 287

Dear Kingwood, Please upgrade your system to the latest version 8.12. The version 8.01 is an upgrade version... Please try 8.12. Before doing any upgrading, make sure you have remover the 8.01 driver and software completely.... If the problem still exists, PM me... i would like to check your PC specification.. Any questions, please let me know... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8335 ext 287

Dear CollinR, One GV keyboard for one DVR... You can have 16 DVRs connect to one GV Keyboards Howvere, the system requirement is GV software must be 7.0 or higher Windows 2000, XP or Vista With the GV keyboard V2 can be combined with GV Joycestick with GeoVision software version 8.2 or higher... Any questions, please let me know... Sincerely, Andy Chen Technical Support GeoVision. Inc. +886-2-8797-8335 ext 287