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andy_geovision

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Posts posted by andy_geovision

  1. Posted

    Dear Rory,

     

    May I know what is the issue in this case?

     

    If you have any technical questions, please try the following methods.

     

    1. Contact our authorized distributors. Please email to sales@usavisionsys.com to find out the distributor near your location.

     

    2. Go to our live bold chat in http://www.usavisionsys.com.

    Bold Chart on-line not 24 hours, only in pacific working hours.

     

    3. Write us an email to support@geovision.com.tw.

     

    Thank you for your cooperation.

     

    Sincerely,

     

    Andy Chen

     

  3. Posted

    Hello Jeff,

     

    We had done this test with version 8.2 before.

    However, we didn't have this issue.

    Have you tried add more RAM as dcam mentioned?

     

    Please let me know how everything goes.

     

    Sincerely,

     

    Andy Chen, GeoVision Technical Support.

  4. Posted

    Hello,

     

    If you are talking about GV Video Server, then NO...

    But what you can do here is to integrated GV Video Server with GV NVR or GV DVR then you can integrate with POS machine.

     

    Sincerely,

     

    Andy Chen, GeoVision Technical Support

  6. Posted

    Hello dcam,

     

    Yes, you can put external hard drive attached to Video Server.

    Yes, you can view playback via internet by using Remote Viewlog Application, which is included in 8.2 installation CD.

     

    By the way, GV IP cam can't attach external HDDs. Besides, GV IP camera must integrate with GeoVision main system in order to review the playback.

     

    Sincerely,

     

    Andy Chen, GeoVision Technical Support

  8. Posted

    Dear Simo923,

     

    No audio for Control Center? What version of Control Center did you use?

    Is your DVR's audio working all right locally before connecting to Control Center?

     

    Regarding to VMD, you can view up to 36 channels.

    The users have an option to flip to the next page for viewing more cameras.

     

    Sincerely,

     

    -----------------------------------------

    Andy Chen

    Technical Support

    GeoVision. Inc.

    +886-2-8797-8377 extension 287

  9. Posted

    Dear Prsmith777,

     

    If you have 2 gv2008 cards in a PC, you will need to have a 6 pin cable to connect 1st GV 2008 card and 2nd GV 2008 card together. In this way, you can see all 16 channels in the first GV 2008 card's TV out function.

     

    Please check the Installation Guide 8.2 Page 4-5.

     

    Any questions, please let me know.

     

    Sincerely,

     

    -----------------------------------------

    Andy Chen

    Technical Support

    GeoVision. Inc.

    +886-2-8797-8377 extension 287

  10. Posted

    Dear Scotterob,

     

    I am sorry.

    This feature is not configurable.

    You can only get 320*240 resolution for FTP site

     

    Sorry for the inconvenience.

     

    Sincerely,

     

    -----------------------------------------

    Andy Chen

    Technical Support

    GeoVision. Inc.

    +886-2-8797-8377 extension 287

  12. Posted

    In addition, your camera might be flipping around.

    You can only pick one... sorry

     

    Sincerely,

     

    -----------------------------------------

    Andy Chen

    Technical Support

    GeoVision. Inc.

    +886-2-8797-8377 extension 287

  13. Posted

    Dear NigelB,

     

    Have you tried using other camera , other than CD9040D3P? To see if the same condition happening. In addition, if possible, try to upgrade the software to version 8.2. Inside version 8.2, a function called Noise tolerance. I would like you to do a test for me. Enable this function in version 8.2, to see if the cameras, in motion detection mode , still record while pulsating.

     

    Thank you.

     

    Sincerely,

     

    -----------------------------------------

    Andy Chen

    Technical Support

    GeoVision. Inc.

    +886-2-8797-8377 extension 287

  15. Posted

    Dear Davhayr,

     

    Yes, GV1000 is discontinued...

    The latest GeoVision software you can used in GV1000 is version 7.05 with an USB dongle key...If you don't have an USB dongle key, then the latest version you can have in GV1000 is version 6.05.

     

    If you are looking for higher recording quality and smart recording feature, please consider GV1480 card. It is three in one combo card , 16 video/16 audio, real time display and TV OUT display...Recording rate at 480fps in total with CIF resolution...You can go for higher recording resolution such as 720*480; however, the total recording FPS will drop.

     

    Thank you..

     

    Sincerely,

     

    -----------------------------------------

    Andy Chen

    Technical Support

    GeoVision. Inc.

    +886-2-8797-8377 extension 287

  16. Posted

    Dear 3rdiglbl,

     

    That's weird...

    I haven't heard this issue from my customers...

    Any error messages pop up at the time?

     

    Well, just for your information...

    When you went to configure icon >> system configure >> then uncheck an option called " Webcam Server ". You need to restart GeoVision software in order to apply the setting. Just simply uncheck " Webcam Server " under System Configuration Windows.. This would not work..

     

    Next time when this happens...

    Double check your router....Network connection...

    Check any error messages generated...

     

    Thank you.

     

    Sincerely,

     

    -----------------------------------------

    Andy Chen

    Technical Support

    GeoVision. Inc.

    +886-2-8797-8377 extension 287

  17. Posted

    Dear Brankorackovic,

     

    In the GeoVision 8.2 software...

    Click Network icon >> Connect to CenterV2

    You will see a Windows pops up and an option called

    " Login after 30 seconds " ... Please uncheck this option

    Then click " Connect ". Does it work now?

     

    We will have this fixed in version 8.22.

     

    Sorry for the inconvenience.

     

    Sincerely,

     

    -----------------------------------------

    Andy Chen

    Technical Support

    GeoVision. Inc.

    +886-2-8797-8377 extension 287

  19. Posted

    Dear all,

     

    Can anyone provide me with a list of popular blackberry cellphone models? GeoVision would like to get one or two for testing...

     

    Thank you for all your feedback.

     

    Sincerely,

     

    -----------------------------------------

    Andy Chen

    Technical Support

    GeoVision. Inc.

    +886-2-8797-8377 extension 287

  20. Posted

    Dear 3RD,

     

    Yes, James is right...

    There is another option.

     

    If your capture card is OK to use the latest GeoVision software version 8.2. Then you can consider something called GV I/O USB BOX.

     

    This device supports 16 inputs and 16 outoputs.

    In addition, it supports RS485 connection for PTZ cameras.

    You can simply attach this device to a DVR by using USB interface.

     

    Sincerely,

     

    -----------------------------------------

    Andy Chen

    Technical Support

    GeoVision. Inc.

    +886-2-8797-8377 extension 287

  21. Posted

    Dear Djfes,

     

    You have 3 DVRs and 2 desktops at home for CV2.

    You would like to view all 48 channels within these two destop machines..

     

    Actually you can simply use one PC desktop with a dual VGA outputs then you will be able to view all 48 channels....

     

    Yes, brankorackovic is right about register a ***.dipmap.com for your CenterV2....

     

    Why don't you just use one desktop PC for a CV2 then connect all the 48 channels.... this CV2 must support 2 VGA outputs for both of LCD monitors. In this way, you only need to register one DDNS for a CV2...

     

    Ooh yeah....FYI...

    Different screen resolution will support different division.

    For instance, in 1024*786 dual monitors, the max channel division in each monitors is 36. However, with 1280*1024, the max channel division in each monitor is 42.

     

    Sincerely,

     

    -----------------------------------------

    Andy Chen

    Technical Support

    GeoVision. Inc.

    +886-2-8797-8377 extension 287

  22. Posted

    Dear Olafak,

     

    I am really suprise that Blackberry works with Geo...

    If possible, please provide me with following information.

     

    1. The Blackberry Model number..

    2. GeoVision software version.

    3. Which application did you use? MSView, SSView?

    4. Are you 100% sure about Blackberry in remote view?

     

    Thank you...

     

    Sincerely,

     

    ____________________________

     

    Andy Chen

     

    Technical Support

    GeoVision. Inc.

    +886-2-8797-8377 ext 287

  24. Posted

    Dear Rory,

     

    Thank you I got it....

     

    If this is the IP camera, then black boarder line is normal...

     

    If this is the analog camera with no DSP Overlay function on, then it is normal...

    If this is the analog camera with DSP overlay on... then it is not normal to see any black lines

     

    If this is the analog camera with DSP overlay on, then still has black border line... like we discuss before... this issue might be more toward to certain PANO chipset cameras ....

     

    I am more interesting in the issue as following...

     

    " GV1120 which has 8 of the Eclipse ECL-598HIM Bullet cameras, those are fine, but they added a B/W Gate camera to it and that has lines on all sides of it "

     

    Is it possible that the issue is caused by the Gate controller and also is run over RG6?

     

     

    Sincerely,

     

    ____________________

    Andy Chen

    Technical Support, GeoVision Inc , Taiwan

    +886-2-8797-8377 with extension 287

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