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Remote playback won't work on AVTech 791 DVR (4-Chan)

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I've installed several AVTech 4-channel DVRs and have problems with remote playback both with video viewer software and directly connecting with IP address via IE. I'm wondering if its a firmware issue (1007 1002 1003 1002). Does anyone have any experience with this?

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Eh.. I'm having the same issues with an Avtech KPD674.

Works fine on my local lan, but won't work remotely.

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