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New hikvision PTZ cannot goto -15 degree.

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I buy a new hikvision PTZ . The model is DS-2DC6420IW-A. 6 inch PTZ.

When power on ,pan is OK. But tile only working at 0 degree to 90 degree. Cannot goto -15 degree.

If power off , I can move the camera to -15 degree by hand.

Nothing can adjust. Any hints? How to fix it?

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