Getting the run around from SWANN for firmware update.

So im trying to update my firmware to my SWANN NVR with the 1080p cameras however the tech on the phone tells me that the firmware will not be available until next year and they are only shipping them with new NVR's only. However, the link shows the firmware available.

http://www.swann.com/downloads/New_FTP/Name/NVR_Temporary/Firmware/

What would happen if i do the update myself? I was told by someone that i may get a recovery window and swann tech would need to fix it.

Any one do this?

So im trying to update my firmware to my SWANN NVR with the 1080p cameras however the tech on the phone tells me that the firmware will not be available until next year and they are only shipping them with new NVR's only. However, the link shows the firmware available.

 

http://www.swann.com/downloads/New_FTP/Name/NVR_Temporary/Firmware/

 

What would happen if i do the update myself? I was told by someone that i may get a recovery window and swann tech would need to fix it.

 

Any one do this?

Yes I did it, when that firmware was posted months ago. And that is exactly what happens. and only tier 2 can fix it. Shoot a PM to swann tech on this forum and ask about it.

You have been warned!