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zgebis

Gaps in recorded Video

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Equipment:

 

NVR

Model: DS-7716NI-E4 / 16P

Firmware: V3.4.2 build 160205

Encoding Version: V5.0 build 160201

 

Camera

Model: DS-2CD2142FWD-I

Firmware: V5.4.1 build 160252

Encoding Version: V7.3 build 160525

 

Issue: Gaps in recorded video

 

Summary

 

When viewing video, parts of the video is missing from the recordings and the timeline shows gaps of missing video. The amounts of lost video varies and this issue occurs on all channels of the recorder.

 

Affects Hikvision and other brand cameras.

 

Video is lost, Ivms has no video for the gaps in the timeline and viewing through the web interface does not show video for these gaps.

 

Playing back the video it will just skip the section as if it was not supposed be be recording.

 

Cameras are connected into the NVRs POE ports. No utility power is lost during these periods of missing video.

 

Recording schedule shows 24 hour recording with NO gaps. Gaps are NOT all at the same time and occur at different intervals and on different channels at different times.

Gaps.thumb.JPG.22fb13c075f0270e4d20e00f7db2d958.JPG

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How many cameras and at what bitrates? What hard drives are you using?

 

The HDs on the system might not be quick enough to record all the data you are asking it to store.

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