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 Post subject: QSEE (Dahua) QC818, Failed firmware update *** FIXED ***
PostPosted: Thu Oct 26, 2017 4:37 am 
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Hi all,

I really hope some knowledgeable person on here can help me out as I'm well and truly stuck.

My QC818 h.264 HD 8ch had firmware QSee_QC804_EngFrnSpn_NP_ShutDown_V2.616.QS01.1.R.20141201.bin applied over config tool. When the system rebooted at the end of this procedure the DVR was hanging. It was on the screen with the 8 camera grid but no mouse or remote control input worked. After a couple of minutes it restarted itself back to this same condition. If I'm quick enough and click a mouse button just after system initializing I can get a menu on screen before it locks. Other times on fewer occasions it'll display the new setup wizard followed by a continuous beep.

I've connected on over RS232 ok to it and flashed the firmware files again but leads me to the same condition of hanging console session.

Prior to firmware the DVR was fine and I so wish I'd left it alone.

Thank you all.


Last edited by Gixer on Mon Oct 30, 2017 4:53 am, edited 1 time in total.

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 Post subject: Re: QSEE (Dahua) QC818 - Failed firmware update, RS232 recov
PostPosted: Thu Oct 26, 2017 12:13 pm 
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QSEE support have been great so far. They sent me full firmware QSee_NVR3xxx_EngFrnSpn_NP_ShutDown_V2.616.QS01.1.R.20141201 and after applying this over RS232 (update.img) I get the same behaviour. Boot to camera grid where mouse input is locked. I cannot move the pointer or open a menu apart from a brief 1 second after system initialization.

I think firmware QSee_QC804 has something in it that my system did not like.

Have queried with QSEE that QSee_NVR3xxx is compatible.


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 Post subject: Re: QSEE (Dahua) QC818 - Failed firmware update, RS232 recov
PostPosted: Fri Oct 27, 2017 3:48 am 
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Well I've had some success on my own...

So I knew my device was okay prior to firmware. So this did lead me to think the issue was with the firmware I downloaded for my device from the QSEE website and what the support staff sent me.

I managed to find old firmware on the internet from another DVR rebrand General_NVR3xxx_P_V2.610.2.R.20120919 as a zip with all files needed once extracted;

custom-x.cramfs.img
flash.bin
General_NVR3xxx_P_V2.610.2.R.20120919.bin
install.lua
romfs-x.cramfs.img
u-boot.bin
update.img
web-x.cramfs.img

Once connected over RS232 (Windows 8.1 - USB to serial lead by StarTech.com)

Putty - COM3 for me, Speed = 115200

SolarWinds TFTP Server installed and running - in the TFTP root folder the extracted files.

Break the boot with character * at correct time after switching DVR on;

Issue Commands;

setenv ipaddr 192.168.1.253 ;setenv gatewayip 192.168.1.254 ;setenv netmask 255.255.255.0 ; setenv serverip 192.168.1.56 ; saveenv

then

sip 192.168.1.56 ; lip 192.168.1.253 ; saveenv

then

set appauto 0 ;set dh_keyboard 0 ; saveenv

then

run up

------------------

let DVR reboot and interrupt at correct time with * character again

issue command;

set appauto 1 ;set dh_keyboard 1 ; saveenv

then

bootd

-------------------

I get the one beep and presented with new setup wizard where I can control mouse and access menu



Just wish I had newer firmware but at least it's working...


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 Post subject: Re: QSEE (Dahua) QC818 - Failed firmware update, RS232 recov
PostPosted: Fri Oct 27, 2017 11:02 am 
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Added the PoE cameras to the built-in PoE switch and I can see activity on the PoE board. The DVR under this 'general' firmware does not detect them.

(They are all QSEE cams on http: 85 TCP looking for DHCP).

I added a camera to a PoE injector and through to a gigabit switch and the DVR can find this. It seems the built-in PoE switch is not working properly under the firmware or not issuing DHCP.

Another call to QSEE whom are looking into the firmware as adamant the one issued is the one I need...


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 Post subject: Re: QSEE (Dahua) QC818 - Failed firmware update, RS232 recov
PostPosted: Mon Oct 30, 2017 4:34 am 
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Okay I have salvaged my system and back up and running. I've spent countless hours and managed to resolve it myself. My advice - be very careful applying firmware and ensure you check the version you are on and have this firmware to rollback to as contingency.

As previously mentioned the firmware on the QSEE website and then the one offered by support locked my system up. It seems it's just not compatible. At one point I was nearly fobbed off with the embedded chip running the operating system was shafted and that was it for the DVR. I was able to discredit this by telling them the below;

I'd found a Dahua general firmware that had my system stable but it wasn't the correct firmware and was missing the network settings "switch" feature for the PoE built-in switch. This meant my cameras were not picked up as were not being given a DHCP address by the switch feature. I knew the cameras were good as I could take a PoE injector and hook the camera up to my normal non PoE network switch. I then run advanced IP scanner (or checked the Draytek router DHCP table) and could see the IP granted. I was then able to connect to the camera http://ipv4:85

Anyway... I had luck finding the correct firmware in the format of a bin file. QSEE host the firmware on Amazon (AWS). I found it easier to navigate the AWS page of software searching for .rar, .bin, .zip files.

https://q-see.s3.amazonaws.com/ and once the file you require (i.e. in my case for QC818: content/files/firmware/QCNVR-20130806.zip) combine the paths together. i.e. https://q-see.s3.amazonaws.com/content/ ... 130806.zip

I extracted the zip file and had a bin file to work with that was also extracted using 7zip. The contents were copied to the TFTP root folder. (Don't worry about the install.lua file if it doesn't extract).

With the RS232 steps listed above I deviated from the "run up" step. Instead I issued commands:-

run dr

/// DVR powers off to restart /// interrupt this with *

run dw

/// DVR powers off to restart /// interrupt this with *

run dl

/// DVR powers off to restart /// interrupt this with *

run dc

/// DVR powers off to restart /// interrupt this with *

change back the settings

set appauto 1; set dh_keyboard 1 ; saveenv

Issue command

bootd


I then had my system back and was able to reconfigure it to how it was in a matter of minutes. I hope these posts help someone else and saves them a bunch of time.


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 Post subject: Re: QSEE (Dahua) QC818, Failed firmware update *** FIXED ***
PostPosted: Tue Jun 19, 2018 2:07 pm 
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Hey @Gixer. I have the exact same problem that you had. Updated the exact same firmware and faced the boot loop issue and unresponsiveness from the NVR. QSEE customer support was not very helpful

I just got the RS232 to USB cable and going to try your method. Can you tell if there is any documentation on the RS232 commands?

appreciate your help


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 Post subject: Re: QSEE (Dahua) QC818, Failed firmware update *** FIXED ***
PostPosted: Wed Jun 20, 2018 3:15 am 
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Hi @don_b, not that I found but stick to the commands above and you'll recover the device just fine. I found these commands after reading how to manually extract firmware and flash it via various forums.

To everyone else that has PM'd me - apologies but I do not have the time to make a you tube guide or remotely assist.

This TFTP upgrade document may help - http://uk.dahuasecurity.com/uk/download ... ructor.pdf

Good luck all!


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 Post subject: Re: QSEE (Dahua) QC818, Failed firmware update *** FIXED ***
PostPosted: Wed Jun 20, 2018 6:26 pm 
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Just had one more question. Did you use a startech crossover /NULL modem cable RS232 USB cable like this one https://smile.amazon.com/gp/product/B008634VJY/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1 ??

I got a RS232 straight cable that had a male end and then realized that my QC804 also has a male on its end. I then purchased a DB9female to female adapter to connect the cable to the DVR. I could install the drivers and the computer could detect the cable but on Putty, wasn't able to get to the uboot boot screen in spite of pressing and holding the '*' key after turning on the DVR.


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 Post subject: Re: QSEE (Dahua) QC818, Failed firmware update *** FIXED ***
PostPosted: Fri Jun 22, 2018 10:44 am 
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Hi don_b,

I used a StarTech USB to RS232 DB9 Serial Adapter Cable M/M - ICUSB232V2

which then went into a DB9 F/F extension cable.


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