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sfjensen

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Posts posted by sfjensen

  1. Posted

    We have been using it for over a year. We really like the way it intergates with a Geovision NVR.

     

    We would prefer direct technical support by phone or email. They have established a way to comunicate via CHAT from there web site' date=' but we have not been able to get a problem with the ASRemote software resolved.[/quote']

     

    What type of problem are you having with the ASRemote? Just curious as it is always good to know what you might run into.

     

     

    We have not been able to see any video from the cameras unless we setup the Host on the LAN or through a VPN.

    Yesterday technical support forwarded the issue to engineering. I hope they will come up with a solution.

  2. Posted

    Has anyone been able to view video using ASRemote software over the internet without using a VPN?

     

    We have only been able to get video if we use a VPN or if we run the program on the LAN. The other functions of ASRemote contect and work correctly.

     

    All the other Geovision programs for remote viewing of video work correctly.

  3. Posted

    We have been using it for over a year. We really like the way it intergates with a Geovision NVR.

     

    We would prefer direct technical support by phone or email. They have established a way to comunicate via CHAT from there web site, but we have not been able to get a problem with the ASRemote software resolved.

  5. Posted · Edited by Guest

    Tim,

    Thanks for supplying your contact information.

     

    1) I agree with you that 5 months is too long to fix a bug. If I did not have someone living on the site I would have removed the AS200 and replaced it. We have been contacting Geovision about it through a distributor and have not received any information as to when this will me fixed.

     

    2) The Geovision board in the AS200 was actually replaced several weeks before the lighting strike. It took over 5 days as the distributor was unable to have it drop shipped. It had to go to the distributor and then to us. In fact a replacemnt board had to be purchased and then wait several weeks for a refund after the bad board was returned.

     

    As a comparison after the lighting strike we were able to get two Doorking gate operator boards shipped to us the next day. These were not covered as warranty, the point is we were able to have our security system back up the next day.

  6. Posted

    FYI

    Geovision is not responsive to problems with it's AS200.

     

    1) BUGS ARE NOT FIXED QUICKLY. If you schedule a door/gate to be released for a period of time the system will send an alarm when it closes at the end of the time period. Geovision's response was that it would fix it in the next update, but we could just disable alarms until it was fixed. 5 months and still waiting.

     

    2) NO FAST SUPPORT. A lightening strike knocked out the main board. No support to next day ship a replacement. It took 5 days.

  9. Posted

    There are very few differences between the two. Most RS-485 devices will work on RS-422 systems and vice versa. The big difference is the number of devices that can be daisy chained (10 for RS-422 vs. 32 for RS-485) and whether a single pair can handle two way (bidirectional) communications or just unidirectional. Since PTZ control is usually only unidirectional, the two communications systems are virtually interchangeable.

     

    Thanks for the reply survtech.

     

    Do you think I can just use the two wire system to comunicate from the video server to the pelco ptz?

  10. Posted

    Has anyone had success using a RS-485 to RS-422 converter to communicate from a video server that supports RS-485 to a PTZ camera with RS-422 protocol ?

     

    I have a Pelco Esprit ES31C22-2W which communicates with RS-422 for PTZ and camera control, my Geovision NVR supports RS-485. The camera is about 1400 ft from the NVR, and about 600 ft from a network connection. I am considering a Geovision video server and a RS-422 to RS-485 converter. Has anyone had success with this setup? Any suggestions for an solution would be appreciated

  11. Posted

    I have a Pelco Esprit ES31C22-2W which communicates with RS-422 for PTZ and camera control, my Geovision NVR supports RS-485. The camera is about 1400 ft from the NVR, and about 600 ft from a network connection. I am considering a Geovision video server and a RS-422 to RS-485 converter. Has anyone had success with this setup? Any suggestions for an solution would be appreciated.

  12. Posted

    We install phone systems and have used a doorbox which is in effect a ext off the phone switch You can then program a controller to release the door/gate using either a viking product or a relay board from the phone mfg.

     

    The nice thing about that setup is you can setup any ext or multiple ext to answer or open the door/gate.

     

    Thanks for the suggestion.

     

    How is the Geovision software treating the opening of the gate/door? Are you able to tell which extension allowed access?

  17. Posted · Edited by Guest

    We have 3 doors and a personel gate between the employee lot and the terminal using this system. We have had them 2 years.

    Pro's:

    They have worked well and the software is simple

    Cons:

    No Wiegand interface, we are adding additonal security and cameras and would like to add the acess information to the DVR data base.

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