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kandcorp

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Posts posted by kandcorp

  1. Posted

    kand,

    When are you going to address the fact that numerous calls that went to voicemails were never returned. Or how about that there is video of your techs looking at the DVR and it clearly showing the issue he was complaining about ? Did you see the video ? How can they not see the issue ?

     

    Dave please make a complainant with the BBB so that you may save someone else who doesn't read this forum from doing business with this company !

     

     

     

    Indeed. Dave posted the presidents full name and posted videos on Youtube of our techs without their consent.

     

    The problem he was in reference to was an encoding issue. Not a problem with local playback or viewing. We addressed his problems and returned all his calls. If the voicemails were not returned in the proper amount of time I apologize for that. But, we did speak to him on many occasions including a call from the president on the day we shipped the unit back to him. And on that day we offered a fix to replace the units main boards.

  2. Posted · Edited by Guest

    Indeed. Dave posted the presidents full name and posted a video on Youtube of our techs without their consent.

     

    David, we have offered you a fix and if you would like us to replace/repair your DVR I will make that happen. Just let me know. No problem at all. I think this thread has gotton a little drawn out. IC Realtime will stand behind their products as you you can ask any of our current dealers. We are known for our excellent support that is offered to our dealers and to any of our end-users. Please PM, Email or call with your decision.

  3. Posted

    No nerve was hit; I just wanted to clear up a few things for our forum viewers. Again, we are glad to help you with your DVR. This would mean either we can directly replace the unit or we can try to fix your problems. Since we have already tried to fix it and a new board/dvr would be the fix than that would be your only option. This came straight from the CEO/President and our techs.

     

    I don’t understand what has “fallen through the cracksâ€

  4. Posted · Edited by Guest

    Mr. David M.

     

    We have been more than accommodating to you and your DVR. Lets put this on the record that first; you did not buy this DVR direct from us nor through an authorized dealer. So any help from us was done as a favor. Even if the warranty was transferrable it has been expired for over a year. I have plenty of LOGGED calls from you. Our techs have worked many times with you via phone calls and emails. This is done because we try to help everybody we can even in your situation. Your DVR was here and tested without duplicating the issue you stated. So there is nothing else we could have done but send it back or offer a replacement board swap which our president Matt talked to you about. This again is nothing we have ever done with an End-User and again was just our way of trying to help you out. If there was anything we could have done short of replacing the entire DVR we would have done it. It think that is pretty good customer service especially from a manufacturer. Try calling Dedicated Micros, Speco, Sony, Bosch or any other surveillance products manufacturer and get half of the help that we offered to you. They won’t even deal with the end-users direct.

    If there is anything else we can do to help you please let me know?

  5. Posted

    With the new multiclient software for the FLEX series DVR's you do have the ability to perform more than 2 playbacks. But, again it is only via the software. Sorry it didn't work out at the sheriff training facility. You are aware of the prev. and next channel buttons available during playback at the DVR, correct? At least this will allow you to sequence quickly to the next or previous channel at the same time of the current playback, all without researching. Either way please let me know if you have any other quesitons in regards to our product line.

  7. Posted

    Our PRO DVR does in fact record, play back, and stream in realtime on all 16 channels (480x480fps). Panasonic's 300 series records and playsback at 60fps at HD1 res or 120fps at SIF res.

     

    rory

     

    Posted:

    Sat Jun 09, 2007 2:26 pm Post subject:

     

     

     

    So the ICRealtime is made in Japan??

     

     

    No, they are made in China. Though, a lot of the hardware and software architecture was developed in Japan. So maybe you should talk to Pano and see if there wj-rt208 was fully made in Japan...Probably not.

  13. Posted

    Do you mean controlling a pan/tilt head and a zoom lens directly?

    Yes. IOWs', something that would eliminate the need for a separate controller for the cameras.

     

    Most DVR's do this already??? Either the DVR has an on screen virtual keyboard which can control the PTZ locally. Or you can interface the same way through IE or the client software. .

     

    I DON'T THINK WE ARE FOLLOWING.

  18. Posted

    Plese be aware not all DVR's that state USB 2.0 can handle any flash/hard drive. Some actually will only handle 32MB and lower flash drives. Also, the USB 2.0 may be there for admin and bios upgrade purposes only. So, before you waste your money I would check with Samsung.

     

    If you can explain a little more in depth on how the DVR is not burning, that would help.

     

    thanks,

  22. Posted

    Yes, this was our Pro DVR unit. The video clips looked even better when they were in the original format. They actually have turned in a few of the videos to NASA to try to see if they can make out the plates.

     

    The 1st and 4th video I know was this camera:

    http://www.icrealtime.com/solutions/cameras.asp?cameraid=icr540vd

     

    The rest were these:

    http://www.icrealtime.com/solutions/icr200.html

     

    Yea, no gloves, and they pull up in a $70k Mercedes CLS 550

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