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ghostrider2142

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Posts posted by ghostrider2142

  1. Posted

    OK in my case I can now officially chock this off as inexperience with Aver products. I'm not used to setup and video playback and I did not set the de-interlacing properties correctly. Speaking with a very knowledgable Avermedia rep he was able to walk me through this and show me that it was user error.

     

    I'm glad it turned out that way because I can easily correct this issue.

     

    Can you let us know what changes you had to make in order to get an improved image?

    Thanks

  3. Posted

    Have you heard anything new about a patch to fix the problems?

     

    AverMedia tech support sent me an email several minutes ago. They are unable to duplicate the problem and requested additional information. I had sent them a link to this thread so they could investigate, but I have not yet placed an order for the EH5216 so I don't have any additional information beyond what is included in this thread. I assume those who have an EH system with de-interlacing problems have been in contact with AverMedia and will keep us posted re any progress.

     

    Best,

    Christopher

     

    I had just sent them an email as well with a link to this thread, guess you beat me to it.

  5. Posted

    This is a snapshot of what is common. Anything that moves looks hairy

     

    Check out the legs and such. This is from a recent install where they didn't remove the temporary heater from the ceiling yet. Now imagine when the person is walking by.....think there is a chance to pause on the picture NO WAY unless the person happens to stop for a second so it is clear enough. I do have the major ghosting as well but I just rewind and replay and that clears up. The drives I have are 2TB WD's. This is nothing to do with drives. The picture is the same at the DVR and also on the backed up video playing if back from a separate PC all together.

     

    I'm afraid this may be my last EH5216 I install unless there is some fix for this. It is obvious and recreatable each and every time you play back you can't deny it's there. I have it set on 720x480 and 15FPS currently. This is a pharmacy and the state mandates 15FPS.

     

    20091219130329.th.jpg

     

    116594_1.jpg

     

    116594_2.jpg

     

    Happy Holidays!!!

     

    Can you tell me what frame rates you are getting over the net when you have 9 channels displayed? I am getting 0-1 per channel and maybe 9-10 in single channel. I have a comcast connection with 2.5Mbs up.

  6. Posted

    I have it set to Deinterlace 2 currently without any improvement. I have also tried Off and Deinterlace 1 as well. I am currently seeing the same types of images as 3RDIGLBL posted as well as the trailing artifacts the I posted in the youtube clip earlier.

     

    Have you contacted Avermedia technical support?

     

    Best,

    Christopher

     

    Yes I have, and tomcctv has just let me know that they are working on a patch. But I am unclear on what the patch is going to fix.

  8. Posted

    I am trying to figure out if the unit is bad or if this is the best the unit can do? I wish I could find someone else who has this unit that would let me take a look at their feed to see if it is better.

     

    You're probably just better off exchanging the unit for a new one being that AverMedia has already offered to do this. Seems as though you are having a couple of problems with the unit including remote viewing. If your upload rates on your internet connection are acceptable then I would say in combination with the screwy playback, the DVR is probably a "Monday Morning Hangover" product.

  11. Posted

    I talked to tech support before I bought the hard drive and he told me that they had tested 1.5TB hard drives from Seagate in the system and they were recommended over the other HD's. He also said that list was old.

     

    The HD is a brand new 1.5TB Seagate Barracuda 7200rpm, the stutter and artifacts happen during live viewing as well, not just on playback.

     

    http://www.seagate.com/www/en-us/products/desktops/barracuda_hard_drives/barracuda_7200.11/#tTabContentSpecifications

     

    that will be your hard drive. the seagate you have installed is not recomended for avermedia. we have 8 of these units out and never had that problem. in all are systems from aver we use hitachi 1tb

     

    http://www.avermedia.com/AVerDiGi/Product/Detail.aspx?Id=253&Tab=SystemRequirement

  12. Posted

    I talked to Avermedia Tech support and they have been pretty helpful and have agreed to take the system back if I'm not satisfied which I really appreciate. I'm trying to work with them to see if there is any way to improve my system before I make that decision though. The thing that bothers me the most is the viewing online. The frame rates are just terrible compared to the other systems I have and had at the same location. There is also a constant pause in viewing live, 2 sec, then pause, 2 sec, then pause, and so on.

     

     

    The EH5216 is an embedded system.

     

    I'll be interested to see if this is happening on mine. I have two installs and they are strictly using MP cameras. I don't recall seeing anything like this during playback except once but it didn't happen consistantly like this. I've seen artifacts before on other DVR's so I didn't think anything of it but what you have is unique. It is very continuous and impossible to deny.

     

    Have you contacted Avermedia tech support and sent them the link to review. They have been great a help for me and I have not had any issues with there support at all.

     

    An install I'm working on right now will have 12 analog cameras all hooked to this EH5216. I REALLY hope this does not happen because this is not too good. I'll know more next week when I can get a few of the cameras hooked up.

  14. Posted

    I have 4 cameras set at 15fps at 720x480, 1 at 720x480 at 10fps, 3 at 352x240 at 12fps, and 2 set at 352x240 at 8fps. The other channels are off. I've tried turning the frame rates down, lowering the resolution on all cameras and the artifact issue still remains. I bought this system because the image quality was better than my previous setups. I can't believe I can only get 10fps total via the web. If I have it split into 9 channels the frame rates per channel drop to 0-1fps. It's terrible.

     

    As far as the HD, I heard about the issues with the firmware but I thought that it only affected people using RAID configs. The artifacts still are present when not recording so I don't think it is a writing issue.

     

    I don't have another drive to test it with right now, I was going to put a WD in it but the manufacturer said the Seagate's were tested and worked well during R&D.

  17. Posted · Edited by Guest

    When people or cars go by the cameras they are leaving what I'm going to call trails or ghosts as they go that follow them. This is a brand new Avermedia EH5216 and it happens both live and recorded. Tech support tried to tell me that it was my video card, I have tried it on several systems now with both on board video and Nvidia 1gig cards and the same thing happens. Anybody know why this may be happening?

    Thanks

  18. Posted

    I just got the Avermedia EH5216 and it is great, but when I leave the office and connect remotely I can only get 0-1 fps per channel. I only have 10 cameras connected currently. I just returned another system because the picture quality was terrible, but at least it viewed at 16 fps per channel via the net. Anyone else had this problem or know what I might have set wrong? My ISP is Comcast and I have a steady 1.5-2.5 Mbs, I had a 16CH and a 4CH running together for a couple of weeks now and had no problems. I have messed with the settings all day and not able to improve it.

     

    Any ideas would be appreciated.

    Thanks

  21. Posted

    Hello, I purchased a 16CH Standalone for my office and I am not happy with it at all. The specs are below. I need a standalone system that has higher resolution during remote viewing, this one says it records at 720x480 but tech support today told me that it only records at 320x240? Also the image quality does not have a super high setting? And I can only log in remotely from 2 computers before it tells me that too many are logged in at once. I need to be able to use the remote viewer to open each camera to at least 640x240 and have it look good enough to see faces. Any help would be appreciated. I live in Florida and I would like to stay under $1000 if possible.

    Thanks

     

    This system was not as advertised

     

    Hi you have wasted money already. why dont you get intouch with scorpion on here. pm him he is in your area. with him being in your area he may be able to show you demos. ALWAYS see demos before you buy(it saves you $$$$$$$$$ and more $$$)

     

    When did you purchase it? For H9516UV DVR has upgraded recently, so there are two types, they may sent the old H9516UV DVR to you. Do not worry, ask them to creat a RMA for you, replace the newly upgraded one. If you still are not satisfied with it, ask them for a full money refund if you purchased it within 30 days.

     

    I purchased it on 11/17/09.

  23. Posted

    Hello, I purchased a 16CH Standalone for my office and I am not happy with it at all. The specs are below. I need a standalone system that has higher resolution during remote viewing, this one says it records at 720x480 but tech support today told me that it only records at 320x240? Also the image quality does not have a super high setting? And I can only log in remotely from 2 computers before it tells me that too many are logged in at once. I need to be able to use the remote viewer to open each camera to at least 640x240 and have it look good enough to see faces. Any help would be appreciated. I live in Florida and I would like to stay under $1000 if possible.

    Thanks

     

    This system was not as advertised

     

     

    Model ZMD-H9516UV-StandAlone DVR

    Video Compression H.264

    Video System NTSC / PAL

    Operation System Linux Based

    Video Input / Output BNC 16-Channel Input / 2-Channel Output

    Other Video Output VGA

    Audio Input / Output BNC 4-Channel Input / 2-Channel Output

    LINE IN Port Phonetic talkback

    Display Frame Rate NTSC: 480 fps / PAL: 400 fps

    Display Resolution NTSC: 720 x 480 / PAL: 720 x 576

    Recording Frame Rate NTSC: 480 fps / PAL: 400 fps (found out this is not true if you have it on best quality)

    Recording Resolution NTSC: 720 x 480 / PAL: 720 x 288 (Not true either)

    Record Mode Always / Schedule / Manual / Motion Detection / Sensor Triggered / Net-viewer Recording

    Image Quality Low, Normal, High, Super high (There is no Super High)

    Simplex / Duplex / Triplex Simplex

    Network RJ45

    Net Protocol TCP/IP, DDNS

    Remote Access LAN or Internet Browsing

    PTZ Control RS485

    Sensor / Alarm 16-CH Input / 1-CH Output

    HDD Interface SATA, Support up to 1TB, Fixed

    DVD-RW DVD/RW Installed for Backup

    Playback Mode Play / Slow / FWD / Frame by Frame

    USB USB Backup/USB 2.0

    Remote Control IR Remote Control

    Power Supply DC12V, 8A

    Dimension (W x D x H) 430mm x 380mm x 70mm

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