SanjHere

Hello All, This is sorted now. I can view, record and playback on the computer. If anyone else has this problem, this is what I did: On the desktop CMS icon, right click, properties, then use "compatibility view on windows 8" and use as "administrator".

Hello All, Can someone help me please? I had a computer system using Windows XP and bought a Qvis DVR and cameras. The system was working brilliantly. I then decided to buy a new computer which has windows 8!!, I am having major problems configuring viewing, replaying and downloading segments. I am trying to use CMS to do all this but all I get is green screens. I can view, playback and save videos on my mobile but not on the computer. I am sure it's the video settings, can someone help me with this please? Thank you. PS: sorry if this post is posted the the wrong forum.

Hiya All, Can someone help me with remote viewing please? I have a Qvis Atlantis and the instructions I have read say that I should forward port 34667 which is what I have done. I have also forwarded ports 37777 and 37778. The media port on the DVR is 34567 and mobile port is 34599. I use my external IP address as the host and I have tried all the above port numbers but cannot view remotely. I have tried numerous apps but can't connect via mobile data but can via the internal IP. Can anyone give me any help or advice please?

Hello All, An update on my remote viewing. I was out of town and started playing around with the mobile app. I was able to view the cameras on my mobile data . . . . It looks like there is a mobile problem in my general area that will not let me view when I am out and about locally. I actually live in the city and not some remote village so I am really surprised that I cannot view via mobile data in London!

Hello All, I am still at it trying to view the CCTV remotely using my Data Plan. I have viewed numerous videos regarding port forwarding and viewing remotely, making sure that I have followed all the steps correctly. I have forwarded the Mobile Port required, 34599, for remote viewing and can view the cameras whilst I use the house WiFi but when I switch to my Mobile Data plan I keep getting the message "trying to connect" but it does not generate the video. I am using my Computer's external IP address and Port Number in the Phone App when using my Mobile Data and the DVR IP address and port when using WiFi. I have assigned the DVR to my home network. The only thing I can think of now is maybe the Firewall settings of my O2 router need to be changed . . . . but I thought by doing the Port Forwarding this would by pass the Firewall? Has anyone had to change the Firewall settings to access their DVR's remotely? Or is this the bit I still need to do? I do not want to start messing about with the Firewall settings if I can help it. Any help or advice please?

Hello All, First Posting here so apologise if this is in the wrong sub-forum. I am new to CCTV's and have just purchased a QVIS Atlantis D1 with 4 cameras which has been installed at a residential property. When I try and view the recodings, I can only view Channel 1 and 2, Channels 3 and 4 are greyed out . . . . Do the settings need to be changed or am I restricted to playing back just channels 1 and 2? Any help or advice will be greatly appreciated.

Hello All, This is all sorted . . . . I had to right click and select all the cameras in order to have them all play back at the same time. Thank you Numb-nuts and Tom for taking the time out to help me.

Hello Tom, Ah . . . thank you. I appreciate it.

Hello Normel, No, I can view the cameras using my WiFi using the internal and external IP numbers but when I try and use mobile data I don't get any view. I thought that when using the external IP with my mobile data I would be able to view the cameras when I am away from my house but I can't. It's only showing when I use WiFi not mobile data.

Hello Numb-nuts, Thank you for replying. All the cameras are recording and I thought I could playback all 4 channels simultaneously, I can only view 2 at a time at the moment. I will have a look at the recording and playback support pages that you have suggested. Thank you.

Hello Normel, Thank you for replying again. I checked port 334599 on canyouseeme.org and this is what I got: Success: I can see your service on XX.XXX.XXX.XX on port (34599) Your ISP is not blocking port 34599 I played around with the settings on the phone and what is strange is that I can view the cameras through my internal and external IP addresses but only on Wi-Fi. If I turn the Wi-Fi off and switch to Mobile Data I cannot view, I get the message "server unavailable".

Hello Normel, Thank you for replying. I can view the cameras through the internal IP address and Wi-Fi. I cannot view the cameras when using mobile data and external IP address. There was one piece of instruction that I should forward port 34667 to view remotely. I have checked my port forwarding and that appears to be okay.

Hello Numb-nuts, Thank you for replying. Sorry for the late reply. I was playing around with the DVR yesterday evening and Cameras 3 and 4 are set to record. I found out that in playback mode by "deselecting" cameras 1 and 2 I can playback cameras 3 and 4. I have been told that I should be able to playback all the cameras at the same time but I cannot figure that part out yet in the settings.