philn67

Hi snappier thanks for the reply. Ok it seems that may be the problem. Ive read through the link, what I don't understand is step 4 'a tool running on your server'. I don't have a server, so how would I set this up?

I have an Avetech DVR hooked up to 1 camera and have been happily using Eagle Eyes for remote viewing with O2 broadband for the last few years. Now o2 has sold out to Sky and it no longer works, the fail message is '"address" The IP address is not accessible". I called o2 who were no help, no longer offer support, and Sky were no help whatsoever. Sky suggested that the IP may have been static, but they use dynamic. O2 said nothing should have changed and gave me an IP address to "reinsert into the camera". I have no idea what to do, can anyone help or advise? The supplier are no help because they redirect all support issue to 'setup dept' which has a large 'installation fee', which I already paid once. I read somewhere that Sky will block external connections to the router?