CCTVnub

I'm baffled by this statement. Care to expound?

I need to expand my surveillance system and would like to avoid some mistakes I made during my first purchase from an eBay seller, which was absolutely the worst online buying experience I've ever had. I would really appreciate recommendations for reputable dealers and manufacturers. Things I learned from my 'nightmare' experience: * Don't buy from someone who doesn't list their address on their website * Somehow verify size/type of company. The guy I bought from is apparently a one-man show working out of his home in suburban Jacksonville. Not necessarily a bad thing, but when the answering machine says 'All of our representatives are busy with other customers right now...', and he's the only one that EVER answers the phone, there's a problem. * Don't buy from dealers who sell Eclipse equipment. It's not my intent to bash them in any way. I don't have the expertise to comment on the quality of their equipment. However, I definately don't like their business model in which all technical questions have to be routed through the dealer. If the dealer doesn't know he has to call the techs at Eclipse. The guy I bought from wasn't very technically proficient (IMO), which led to truly aggravating delays in getting problems solved. And I had a bunch. 4 of the six cameras I purchased had to be returned either because they weren't working correctly, or they didn't perform as advertised. I could go on, but... I was trying to avoid getting burned from the start, but somehow I fell into the pit I was trying to avoid. Maybe with your help I can do better the next time.